When Dell PowerStore encounters an issue, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your issue is not resolved despite the solution provided, check the Dell Support contact options.
The cause is mentioned in the below respective sections.
| Alert ID | XMS_NODEBBU_CHARGE_STATE_NOT_READY_TIMED_OUT |
|---|---|
| Alert Text | The battery backup module has not fully charged in the expected timeframe. |
| Error Code | 0x00308d05 |
| Description | This alert is generated if the Internal Battery Backup Module fails to become 'ready for holdup'. |
| Cause | The alert is generated when the Internal Battery Backup Module fails to become 'ready for holdup' if 95 minutes have elapsed since the software stack has been brought up on the appliance. The node typically is in a degraded state if there is Internal BBU issue. The node degraded state appears before the alert for the Internal BBU issue is raised. |
| Resolution | This can be a secondary alert. Handle other Internal Battery Backup Module alerts first, if present. If there are no other relevant alerts, then replace the Internal Battery Backup Module. It is recommended to contact Dell Technical Support so they can review the underlying cause of the error to determine the best course of action. |
| Alert ID | XMS_NODEBBU_ENABLED_STATE_SYSTEM_DISABLED |
|---|---|
| Alert Text | The battery backup module has been disabled. |
| Error Code | 0x00308c04 |
| Description | This alert is generated when the Internal Battery Backup Module hardware reports the module to be in 'disabled' state. |
| Cause | The alert is generated when the Internal Battery Backup Module hardware reports the module to be in 'disabled' state. The alert is transient if it occurs during the software stack initialization time window on a node. Otherwise, it is an indication of an issue which results in some parts of the system being shut down and the node being put in a degraded state. |
| Resolution | This can be a secondary alert. Handle other Internal Battery Backup Module alerts first, if present. If there are no other alerts and the alert occurs outside of the software stack initialization time window, replace the Internal Battery Backup Module. It is recommended to contact Dell Technical Support so they can review the underlying cause of the error to determine the best course of action. |
| Alert ID | XMS_NODEBBU_ENERGY_REQUIRED_STATE_ERROR |
|---|---|
| Alert Text | InternalBatteryBackupModule's energy-required setting is not set at the expected value. |
| Error Code | 0x0030a303 |
| Description | This alert is generated when the Internal Battery Backup Module's 'energy required' setting reported by hardware is not as expected. |
| Cause | The alert is generated when the Internal Battery Backup Module's 'energy required' setting reported by hardware is not as expected. The alert is transient if it occurs during the software stack initialization time window on a node. Otherwise, it is an indication of an issue which results in some parts of the system being shut down and the node being put in a degraded state. |
| Resolution | This can be a secondary alert. Handle other Internal Battery Backup Module alerts first, if present. If an alert occurs outside of the software stack initialization time window, replace the Internal Battery Backup Module. It is recommended to contact Dell Technical Support so they can review the underlying cause of the error to determine the best course of action. |
| Alert ID | XMS_NODEBBU_FRU_STATE_DISCONNECTED |
|---|---|
| Alert Text | Battery backup module is disconnected. |
| Error Code | 0x00308f04 |
| Description | This alert is generated when communication with the Internal Battery Backup Module hardware failed. |
| Cause | The alert is generated when communication with the Internal Battery Backup Module hardware failed. The alert is transient if it occurs during the software stack initialization time window on a node. Otherwise, it is an indication of an issue which results in some parts of the system being shut down and the node being put in a degraded state. |
| Resolution | If the alert occurs outside of the software stack initialization time window, replace the Internal Battery Backup Module. It is recommended to contact Dell Technical Support so they can review the underlying cause of the error to determine the best course of action. |
| Alert ID | XMS_NODEBBU_FRU_STATE_FAILED ICW check error- Internal Battery Backup Module Fault Status-Register Status: FLT |
|---|---|
| Alert Text | The battery backup module has faulted. |
| Error Code | 0x00308f03 |
| Description | This alert is generated when hardware issues in the Internal Battery Backup Module have been detected. |
| Cause | The alert is generated when hardware issues in the Internal Battery Backup Module have been detected. The alert is transient if it occurs during the software stack initialization time window on a node. Otherwise, it is an indication of an issue which results in some parts of the system being shut down and the node being put in a degraded state. |
| Resolution | This can be a secondary failure alert. If an internal hardware fault was triggered in the Internal Battery Backup Module and persisted beyond the software stack initialization time window or it was reported during ICW HW check, then replace the Battery Backup Module. Otherwise, if other alerts were generated for the Internal Battery Backup Module handle those first. For all other cases contact your service provider as other components may require replacement. To determine if the Internal Battery Backup Module Fault Status Register was triggered, use the following service command: svc_diag list --hardware --sub_options fault_statusSample fault status register output showing no hardware faults for Battery Backup Modules (bbu00 for local node, BBU1 for peer node): BBU bbu00: OK | bbu01: OK |Sample output for the local Battery Backup Module with hardware fault: BBU bbu00: FLT | bbu01: OK |It is recommended to contact Dell Technical Support so they can review the underlying cause of the error to determine the best course of action. |