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Der vises en fejlmeddelelse, når Alienware Mobile Connect-applikationen startes efter opgradering af operativsystemet til Windows10 19H1

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Når du har opgraderet operativsystemet (OS) fra Windows10 RS5 til Windows10 19H1, vil opstart af Alienware Mobile Connect-applikationen mislykkes med fejl, som er angivet i nedenstående billede:

SLN316332_da__1Alienware errror

De påvirkede platforme er:

  • Alienware Area-51 R4
  • Alienware Area-51 R5
  • Alienware Area-51 Threadripper Edition R3
  • Alienware Area-51 Threadripper Edition R6
  • Alienware Area-51 Threadripper Edition R7
 

Resolution

Sådan løses problemet:

  1. Fortsæt til at downloade og installere driveren til Alienware Mobile Connect - version 2.0, A00 eller senere fra webstedet Dells drivere og downloads.
  2. Opdater Alienware Mobile Connect-appen fra MS Store.
 

Affected Products

Alienware Area-51m, Alienware Area 51, Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Area-51 Threadripper Edition R7
Article Properties
Article Number: 000124021
Article Type: Solution
Last Modified: 22 Apr 2021
Version:  4
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