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Det vises en feilmelding når du starter applikasjonen Alienware Mobile Connect etter at du har oppgradert operativsystemet til Windows 10 19H1

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Når operativsystemet er oppgradert fra Windows 10 RS5 til Windows 10 19H1, mislykkes start av applikasjonen Alienware Mobile Connect med feilmeldingen som er beskrevet i dette bildet:

SLN316332_no__1Alienware errror

De berørte plattformene er:

  • Alienware Area-51 R4
  • Alienware Area-51 R5
  • Alienware Area-51 Threadripper Edition R3
  • Alienware Area-51 Threadripper Edition R6
  • Alienware Area-51 Threadripper Edition R7
 

Resolution

Dette kan løses på følgende måte:

  1. Fortsett med å laste ned og installere driveren for Alienware Mobile Connect versjon 2.0, A00 eller nyere fra nettstedet for Dell-drivere og -nedlastinger.
  2. Oppdater Alienware Mobile Connect-appen fra MS Store.
 

Affected Products

Alienware Area-51m, Alienware Area 51, Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Area-51 Threadripper Edition R7
Article Properties
Article Number: 000124021
Article Type: Solution
Last Modified: 22 Apr 2021
Version:  4
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