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How to Uninstall Dell Encryption Enterprise for Mac

Summary: Dell Encryption Enterprise for Mac and Dell Data Protection Enterprise Edition for Mac can be uninstalled by following these instructions for either the user interface (UI) or Terminal. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Note:

This article provides the steps for uninstalling Dell Encryption Enterprise for Mac (formerly Dell Data Protection | Enterprise Edition for Mac).

Dell Encryption Enterprise for Mac may be uninstalled from an endpoint to:

  • Fix licensing discrepancies
  • Troubleshoot the product
  • Address operating system incompatibility

Affected Products:

  • Dell Encryption Enterprise for Mac
  • Dell Data Protection | Enterprise Edition for Mac

Affected Versions:

  • v8.0.x and later

Affected Operating Systems:

  • Mac

Cause

Not applicable

Resolution

A computer must be decrypted prior to uninstalling Dell Encryption Enterprise for Mac. 

Dell Encryption Enterprise for Mac can be uninstalled through the:

  • User Interface (UI)
  • Terminal

Click the preferred method for more information.

UI

Click the appropriate product version for the steps to uninstall Enterprise for Mac. For more information, reference How to Identify the Dell Encryption Enterprise for Mac/Dell Data Protection Enterprise Edition for Mac Version.

Note: Dell Encryption Enterprise for Mac is required to be downloaded before beginning the uninstall.

To uninstall the product by UI:

  1. Double-click Dell-Encryption-Enterprise-X.X.dmg to mount the installer.

Dell Encryption Enterprise installer icon

Note: X.X represents the installer version variable.
  1. In the disk image, double-click Utilities.

Utilities option

  1. Double-click Uninstall Dell Encryption Enterprise.

Uninstall Dell Encryption Enterprise

  1. Optionally, check Uninstall FUSE and then click Uninstall.

Uninstall Fuze option and Uninstall button

  1. Populate an administrator account Username and Password. Once populated, click OK.

Uninstaller prompting for administrator credentials

  1. Upon uninstallation, click Quit.

Quit button

Note: Dell Encryption Enterprise for Mac is required to be downloaded before beginning the uninstall. 

To uninstall the product by UI:

  1. Double-click Dell-Data-Protection-X.X.dmg to mount the installer.

Image depicts the Dell Data Protection installer icon.

Note: X.X represents the installer version variable.
  1. In the disk image, double-click Utilities.

Image depicts the Utilities option.

  1. Double-click Uninstall Dell Data Protection.

Uninstall Dell Data Protection

  1. Optionally, check Uninstall FUSE and then click Uninstall.

Uninstall Fuze option and Uninstall button

  1. Populate an administrator account Username and Password. Once populated, click OK.

Uninstaller prompting for administrator credentials

  1. Upon uninstallation, click Quit.

Quit button

Terminal

Click the appropriate product version for the steps to uninstall Enterprise for Mac. For more information, reference How to Identify the Dell Encryption Enterprise for Mac/Dell Data Protection Enterprise Edition for Mac Version.

To uninstall the product through Terminal:

  1. From the Apple menu, click Go and then select Utilities.

Utilities option in the Go menu

  1. In the Utilities menu, double-click Terminal.

Terminal in the Utilities menu

  1. In Terminal, type sudo /Library/Dell/Dell\ Encryption\ Enterprise/Dell\ Encryption\ Enterprise.app/Contents/Resources/Scripts/uninstall.sh and then press Enter.
  2. Enter the credentials for an account with sudo rights and then press Enter.

Terminal with the command populated, prompting for a password

Note: Dell Encryption Enterprise for Mac is required to be downloaded prior to beginning the uninstall. 

To uninstall the product through Terminal:

  1. From the Apple menu, click Go and then select Utilities.

Utilities option in the Go menu

  1. In the Utilities menu, double-click Terminal.

Terminal in the Utilities menu

  1. In Terminal, type sudo /Library/Extensions/DellDataProtection.kext/Contents/Resources/Scripts/uninstall.sh and then press Enter.

Image depicts Terminal with the command populated.

  1. Enter the credentials for an account with sudo rights and then press Enter.

 

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

   

Affected Products

Dell Encryption
Article Properties
Article Number: 000123776
Article Type: Solution
Last Modified: 07 Sep 2023
Version:  18
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