Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

"역방향 조회 실패" 오류로 인해 IDPA 배포가 실패함

Summary: "역방향 조회 실패" 오류로 인해 IDPA 배포가 실패합니다.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms



참고: 영향을 받는 소프트웨어 버전: 2.4 이하 릴리스

문제: 어플라이언스 네트워크 구성 단계에서 IDPA 초기 배포가 실패하고 다음 오류가 표시됩니다.

워크플로 오류:
Configuring appliance network. [Step 1 of 4]Configuring Appliance Configuration Manager network. [Step 1 of 4]Appliance Configuration Manager network configuration completed. [Step 2 of 4]Network settings validation started. [Step 2 of 4]Network settings validation failed. Appliance network configuration failed. 세부 오류: (참고: x.x.x.11은 ACM 공용 IP, x.x.x.12는 ESXi 공용 IP입니다.) Reverse lookup failed for x.x.x.11 with primary domain name server x.x.x.240. Reverse lookup failed for x.x.x.12 with primary domain name server x.x.x.240. 


- NVT 툴 검사 통과

- nslookup이 정방향 및 역방향 DNS 조회에 모두 정상 작동

- ACM dnsjava 유틸리티를 사용한 DNS 조회 실패:
dpappliance-acm:~ # java -cp /usr/local/dataprotection/tomcat/webapps/dataprotection/WEB-INF/lib/vcedpa-externalutil-2.4.0.jar com.emc.vcedpa.network.IPResolveUtil x.x.x.240 x.x.x.11 Input : DNS[x.x.x.240], IP Address[x.x.x.11]. Hostname: x.x.x.11 Reverse lookup failed. 성공한 동일한 DNS 쿼리의 nslookup 결과와 비교: dpappliance-acm:~ # nslookup x.x.x.11 Server: x.x.x.240 Address: x.x.x.240#53 11.x.x.x.in-addr.arpa name = dp4400-acm.sample.local. 
테스트#1: tcpdump 출력에 실패한 DNS 조회가 표시됩니다. DNS 서버 x.x.x.240이 "ANY" 쿼리에 응답하지 않았습니다. =================================================================================== ACM에서 다음을 실행하여 다음 dnsjava dns 쿼리에서 네트워크 트래픽을 캡처합니다. dpappliance-acm:~ # java -cp /usr/local/dataprotection/tomcat/webapps/dataprotection/WEB-INF/lib/vcedpa-externalutil-2.4.0.jar com.emc.vcedpa.network.IPResolveUtil x.x.x.240 x.x.x.11 Input : DNS[x.x.x.240], IP Address[x.x.x.11]. Hostname: x.x.x.11 Reverse lookup failed. dpappliance-acm:~ # nslookup x.x.x.11 Server: x.x.x.240 Address: x.x.x.240#53 11.x.x.x.in-addr.arpa name = dp4400-acm.sample.local. dpappliance-acm:~ # tcpdump -s 0 -i eth1 host x.x.x.240 -vvvv tcpdump: listening on eth1, link-type EN10MB (Ethernet), capture size 262144 bytes 01:18:07.955334 IP (tos 0x0, ttl 64, id 49262, offset 0, flags [DF], proto UDP (17), length 69) dp4400-acm.sample.local.48611 > x.x.x.240.domain: [bad udp cksum 0x2056 -> 0x2be5!] 33132+ PTR? 11.x.x.x.IN-ADDR.ARPA. (41) 01:18:07.955914 IP (tos 0x0, ttl 64, id 49263, offset 0, flags [DF], proto UDP (17), length 71) dp4400-acm.sample.local.33633 > x.x.x.240.domain: [bad udp cksum 0x2058 -> 0xa78f!] 39491+ PTR? 240.10.10.10.in-addr.arpa. (43) 01:18:07.956517 IP (tos 0x0, ttl 49, id 65199, offset 0, flags [none], proto UDP (17), length 139) x.x.x.240.domain > dp4400-acm.sample.local.48611: [udp sum ok] 33132* q: PTR? 11.x.x.x.IN-ADDR.ARPA. 1/1/1 11.x.x.x.IN-ADDR.ARPA. [1h] PTR dp4400-acm.sample.local. ns: 10.IN-ADDR.ARPA. [1h] NS ns.10.IN-ADDR.ARPA. ar: ns.10.IN-ADDR.ARPA. [1h] A 127.0.0.1 (111) 01:18:07.956815 IP (tos 0x0, ttl 49, id 46189, offset 0, flags [none], proto UDP (17), length 115) x.x.x.240.domain > dp4400-acm.sample.local.33633: [udp sum ok] 39491 NXDomain* q: PTR? 240.10.10.10.in-addr.arpa. 0/1/0 ns: 10.in-addr.arpa. [30m] SOA ns.10.in-addr.arpa. mail.10.in-addr.arpa. 102 28800 3600 604800 1800 (87) 01:18:07.956966 IP (tos 0x0, ttl 64, id 49264, offset 0, flags [DF], proto UDP (17), length 69) dp4400-acm.sample.local.57840 > x.x.x.240.domain: [bad udp cksum 0x2056 -> 0x71f6!] 30381+ PTR? 11.x.x.x.in-addr.arpa. (41) 01:18:07.957783 IP (tos 0x0, ttl 49, id 14608, offset 0, flags [none], proto UDP (17), length 139) x.x.x.240.domain > dp4400-acm.sample.local.57840: [udp sum ok] 30381* q: PTR? 11.x.x.x.in-addr.arpa. 1/1/1 11.x.x.x.in-addr.arpa. [1h] PTR dp4400-acm.sample.local. ns: 10.in-addr.arpa. [1h] NS ns.10.in-addr.arpa. ar: ns.10.in-addr.arpa. [1h] A 127.0.0.1 (111) 01:18:07.959536 IP (tos 0x0, ttl 64, id 49265, offset 0, flags [DF], proto UDP (17), length 69) dp4400-acm.sample.local.60791 > x.x.x.240.domain: [bad udp cksum 0x2056 -> 0x4144!] 61612+ ANY? dp4400-acm.sample.local. (41)01:18:08.960896 IP (tos 0x0, ttl 64, id 49284, offset 0, flags [DF], proto UDP (17), length 69)dp4400-acm.sample.local.47615 > x.x.x.240.domain: [bad udp cksum 0x2056 -> 0x74bc!] 61612+ ANY? dp4400-acm.sample.local. (41) 01:18:10.963164 IP (tos 0x0, ttl 64, id 49516, offset 0, flags [DF], proto UDP (17), length 69)dp4400-acm.sample.local.50636 > x.x.x.240.domain: [bad udp cksum 0x2056 -> 0x68ef!] 61612+ ANY? dp4400-acm.sample.local. (41) 01:18:14.967449 IP (tos 0x0, ttl 64, id 49830, offset 0, flags [DF], proto UDP (17), length 69)dp4400-acm.sample.local.44092 > x.x.x.240.domain: [bad udp cksum 0x2056 -> 0x827f!] 61612+ ANY? dp4400-acm.sample.local. (41) ^C 10 packets captured 10 packets received by filter 0 packets dropped by kernel 테스트#2: tcpdump 출력에 성공한 DNS 조회가 표시됩니다. 다른 DNS 서버 x.x.x.101이 "ANY" 쿼리에 응답했습니다. ====================================================================================== ACM에서 다음 명령 실행에 대한 트래픽을 캡처합니다(x.x.x.101은 VM에서 직접 생성한 테스트 DNS 서버 파트너임). dpappliance-acm:~ # java -cp /usr/local/dataprotection/tomcat/webapps/dataprotection/WEB-INF/lib/vcedpa-externalutil-2.4.0.jar com.emc.vcedpa.network.IPResolveUtil x.x.x.101 x.x.x.11 Input : DNS[x.x.x.101], IP Address[x.x.x.11]. Hostname: dp4400-acm.sample.local Reverse lookup successful.. Hostname: dp4400-acm.sample.local IP Address: x.x.x.11 Forward lookup successful. IP Address: x.x.x.11 dpappliance-acm:~ # tcpdump -s 0 -i eth1 host 10.15.1.101 -vvvv tcpdump: listening on eth1, link-type EN10MB (Ethernet), capture size 262144 bytes 01:20:01.368557 IP (tos 0x0, ttl 64, id 4344, offset 0, flags [DF], proto UDP (17), length 69) dp4400-acm.sample.local.54907 > 10.15.1.101.domain: [bad udp cksum 0x16d0 -> 0xe01c!] 48674+ PTR? 11.x.x.x.IN-ADDR.ARPA. (41) 01:20:01.376214 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has dp4400-acm.sample.local tell 10.15.1.101, length 46 01:20:01.376222 ARP, Ethernet (len 6), IPv4 (len 4), Reply dp4400-acm.sample.local is-at 00:0c:29:93:b3:a0 (oui Unknown), length 28 01:20:01.376477 IP (tos 0x0, ttl 128, id 4475, offset 0, flags [none], proto UDP (17), length 106) 10.15.1.101.domain > dp4400-acm.sample.local.54907: [udp sum ok] 48674* q: PTR? 11.x.x.x.IN-ADDR.ARPA. 1/0/0 11.x.x.x.IN-ADDR.ARPA. [1h] PTR dp4400-acm.sample.local. (78) 01:20:01.378905 IP (tos 0x0, ttl 64, id 4346, offset 0, flags [DF], proto UDP (17), length 69) dp4400-acm.sample.local.55796 > 10.15.1.101.domain: [bad udp cksum 0x16d0 -> 0x948b!] 47726+ ANY? dp4400-acm.sample.local. (41) 01:20:01.379318 IP (tos 0x0, ttl 128, id 4476, offset 0, flags [DF], proto UDP (17), length 85) 10.15.1.101.domain > dp4400-acm.sample.local.55796: [udp sum ok] 47726* q: ANY? dp4400-acm.sample.local. 1/0/0 dp4400-acm.sample.local. [1h] A 10.15.1.11 (57) 01:20:06.393279 ARP, Ethernet (len 6), IPv4 (len 4), Request who-has 10.15.1.101 tell dp4400-acm.sample.local, length 28 01:20:06.394227 ARP, Ethernet (len 6), IPv4 (len 4), Reply 10.15.1.101 is-at 00:0c:29:6f:47:b6 (oui Unknown), length 46

Cause

현재 IDPA ACM DNS 클라이언트 모듈 - dnsjava(v2.4 이하)에서는 역방향 조회를 위해 DNS "ANY" 쿼리를 DNS 서버로 전송합니다. 대부분의 DNS 서버는 "ANY" 쿼리에 적절하게 응답할 수 있지만 "ANY" 쿼리를 처리할 수 없는 DNS 서버의 경우 역방향 조회에 실패합니다. 

Resolution

이 문제는 v2.4 이후 해결됩니다.

IDPA가 v2.4 이하 버전에서 실행되는 경우 두 가지 해결 방법이 있습니다. 
1: DNS 쿼리의 "ANY" 유형을 지원하는 다른 DNS 서버를 사용하십시오.
2: 기술 지원 티켓을 만들어 도움을 받으십시오.

Article Properties


Affected Product

Integrated Data Protection Appliance Family

Product

Integrated Data Protection Appliance Family

Last Published Date

01 Jun 2021

Version

3

Article Type

Solution