Dell Optimizer Collaboration Touchpad (CTP) Feature Does Not Work

Latitude users may notice that Dell Optimizer Collaboration Touchpad (CTP) feature does not work on their laptops.

Affected Models:

• Latitude 9330
• Latitude 9440 2-in-1

The Dell Optimizer Collaboration touchpad feature requires the installation of Dell Optimizer (DO) and the Zoom, or the Microsoft Teams for work or school application, and must also be enabled in the BIOS.

The Collaboration Touchpad is available on Dell Latitude 9330 and Latitude 9440 2-in-1 computers. The Collaboration Touchpad is a hardware functionality that displays four icons on your touchpad (Figure 1 for Latitude 9330 and Figure 2 for Latitude 9440 2-in-1).

(Figure 1. Collaboration Touchpad displays four icons on your Latitude 9330 touchpad)

(Figure 2. Collaboration Touchpad displays four icons on your Latitude 9440 2-in-1 touchpad)

It allows you to turn on or off your camera, share screen, chat, and microphone status during a Zoom or Microsoft Teams call. Icons on your touchpad illuminate when a Zoom call starts.

To enable this functionality, ensure that you need the followings:

• Dell Optimizer version 3.1 or higher for Latitude 9330.
• Dell Optimizer version 4.0 or higher for Latitude 9440 2-in-1.
• Zoom Client version 5.9.3 or higher.
• Microsoft Teams for work or school
  Note: Dell Optimizer version 4.1.3 introduces Collaboration Touch Pad (CTP) support for Microsoft Teams as well. In earlier versions of Dell Optimizer, CTP Support was for Zoom only. This feature only works with Microsoft Teams for work or school and not Teams for home.
• The Collaboration Touchpad enabled in the BIOS (Figure 3).
  
  (Figure 3. Enabling the Collaboration Touchpad in the BIOS)
• Run Dell Optimizer and go to the collaboration touchpad menu to ensure it is enabled (Figure 4).
  
  (Figure 4. Collaboration Touchpad Menu in the Dell Optimizer)