Outlined in this document are the different options to contact the technical support team for EqualLogic. Please always choose the Dell Support-Hotline option if you encounter a business critical issue and need immediate assistance.
Phone lines are operated during normal and after business hours on a 247 scheme. Normal business hours are Monday to Friday between 8.00 am to 6.00 pm local time.
Table of Content
- Via Dell Support-Hotline
- Automatic Support Request via SupportAssist
- Dell EmailHome
- Dell TechDirect
Via Dell Support-Hotline
The most direct way to contact Dell EqualLogic Support is through our Hotline which is covered around the clock. Please dial the local phone number listed on the official
Equallogic Homepage .
When calling in please provide your Service Tag (or Service Rrequest number if available) to the receptionist to be routed to the correct support team.
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Automatic Support Request via SupportAssist
SupportAssist is a feature in Dell’s SAN Headquarters Software for EqualLogic that will generate a Support Request automatically* in case of a critical hardware event. At the same time it will generate a set of diagnostic log files and send them together with the critical event to Dell.
Our support team will contact you within an hour after SAN Headquarters sent the event. Outside of normal business hours initial contact could be delayed.
Note: Currently this feature only works for critical events that only include hardware failure. For any other issues please choose any other option mentioned in this document to contact Dell’s technical support. Also Dell’s technical support does not automatically send out replacement hardware but will first validate the failed hardware and confirm the dispatch details with you.
For further details look at our
Dell EMC SupportAssist Enterprise 2.x page. There is also the
Dell Support Assist Community for further questions.
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Dell EmailHome
EmailHome offers similar features like SupportAssist and opens a Support Request with Dell’s technical support. However it does only send an event but no diagnostic log files.
Our support team will contact you within an hour after SAN Headquarters sent the event. Outside of normal business hours initial contact could be delayed.
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Dell TechDirect
Use Dell TechDirect to easily manage service request cases and in-warranty parts dispatches. Centralize case management, making you more efficient and your company more effective.
For further details on TechDirect and Registration go to the
TechDirect Home Page.
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