How to Add or Remove an Uninstall Password in Dell Threat Defense
Summary: Uninstall passwords for Dell Threat Defense may be added or removed by following these instructions.
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Symptoms
Note:
- As of May 2022, Dell Threat Defense has reached End of Maintenance. This product and its articles are no longer updated by Dell. For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
This article covers how to add or remove an uninstall password in Dell Threat Defense.
Affected Products:
Dell Threat Defense
Cause
Not applicable.
Resolution
As an added layer of security, Dell Threat Defense may be configured to require a password at uninstall. The option exists to either add password or remove password. Click the appropriate step for more information.
To add an uninstall password:
- From a web browser, go to the Dell Threat Defense administration console at:
- North America: https://dellthreatdefense.cylance.com
- Europe: https://dellthreatdefense-eu.cylance.com
- Asia Pacific: https://dellthreatdefense-au.cylance.com
- North America: https://dellthreatdefense.cylance.com
- Log in to the Dell Threat Defense administration console.
- In the console, click the Settings tab.
- Under Settings, click Application.
- Check Require Password to Uninstall Agent.
- Populate a password at least eight characters in length and then click Save.
Note: The uninstall password is immediately updated on all online devices. Offline devices receive the update on the next check-in. For more information about uninstallation, reference How To Uninstall Dell Threat Defense.
To remove an uninstall password:
- From a web browser, go to the Dell Threat Defense administration console at:
- North America: https://dellthreatdefense.cylance.com
- Europe: https://dellthreatdefense-eu.cylance.com
- Asia Pacific: https://dellthreatdefense-au.cylance.com
- North America: https://dellthreatdefense.cylance.com
- Log in to Dell Threat Defense administration console.
- In the console, click the Settings tab.
- Under Settings, click Application.
- Clear the checkbox for Require Password to Uninstall Agent.
- A reboot of the endpoint is required for the changes to take effect.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Additional Information
Videos
Affected Products
Dell Threat DefenseArticle Properties
Article Number: 000124569
Article Type: Solution
Last Modified: 14 Nov 2022
Version: 10
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