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IDPA: How to create and download a log bundle

Summary: This article describes how to collect a log bundle from the ACM (Appliance Configuration Manager) of an Integrated Data Protection Appliance. This procedure is applies to any appliance with a code level greater than 2.2. ...

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Instructions

Create a Log Bundle

1. Open the UI of the ACM in a browser by accessing the following URL (Substituting the bracketed value with the actual name or IP of the ACM)

https://<acm_ip_or_fqdn>:8543

2. Navigate to the upper right corner of the dashboard and select "Create log bundle" from the context menu under the log generation icon
3. Select either a single component from which to collect logs, or choose "Select All" to collect logs from all components

log_collection_2.gif

4. Select "OK" to generate the log bundle (A message will be displayed when this process completes)

image.png

Note: When choosing "Select All" from the component selection list, log bundle creation may take a significant amount of time.
 

Download a Log Bundle

1. Open the UI of the ACM in a browser by accessing the following URL (Substituting the bracketed value with the actual name or IP of the ACM)

https://<acm_ip_or_fqdn>:8543

2. Navigate to the upper right corner of the dashboard and select "Download log bundle" from the context menu under the log generation icon

log_collection_3.gif

Additional Information

If a TSR (Hardware) log bundle has been requested, please refer to article 000021925 (Data Domain: How to gather TSR logs on PowerProtect DD3300 | DD6900 | DD9400 | DD9900 | x400 | DP4400).

Data Domain: How to gather TSR logs on PowerProtect DD3300 | DD6900 | DD9400 | DD9900 | x400 | DP4400
https://www.dell.com/support/kbdoc/en-us/000021925/data-domain-dd3300-how-to-generate-tsr-log-bundle-utilizing-idrac9?lang=en

Please refer this video:

Affected Products

Integrated Data Protection Appliance Family

Products

PowerProtect DP4400, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance Software