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Setup Failed Error When Upgrading Alienware OC Controls

Summary: You may receive a Setup Failed error when trying to update the Alienware OC Controls app without uninstalling the previous version.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Supported Systems:

Alienware and G-Series Systems Supporting Alienware OC Controls

Alienware OC Controls
Figure 1: Alienware OC Controls

Cause

The root of this error is the Intel® Extreme Tuning Utility (Intel® XTU) components of the Alienware OC Controls; these components have issues handling upgrade installations. Upgrade installation is disabled from v1.2.32.1210 or newer versions to prevent further problems.

Resolution

An expected update to the Alienware Command Center (AWCC) will correct this issue. Uninstall any previous versions of Alienware OC Controls before installing the latest version.

  1. Click Close on the error message window.
  2. Right-click the start button and click Apps and Features.
  3. Click Alienware OC Controls then click uninstall to remove the previous version.
  4. Run the Alienware OC Controls installer again.
 
Apps and Features
 
Figure 2: Apps and Features Screen

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Additional Information

Affected Products

G Series, Alienware
Article Properties
Article Number: 000136496
Article Type: Solution
Last Modified: 05 jan 2024
Version:  6
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