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WD19 Dock Error Message When Updating Firmware While Connected to UP2720Q Monitor

Summary: This article provides information about an error message showing during the WD19 series docks firmware update when connected to the Dell UP2720Q monitor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

 

Dell Dock Station WD19, WD19S, WD19TB, WD19TBS, WD19DC, WD19DCS connected to the Dell UP2720Q Monitor shows an error message “Too many WD19s are attached” during a dock firmware update. The update fails.

 

WD19_Firmware_Update

(Figure 1: Dell Firmware Update Utility)


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Cause

 

The Dell UP2720Q Monitor and Salomon USB Hub have the same VID/PID.


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Resolution

 

Disconnect the Dell UP2720Q Monitor to update WD19 Dock Firmware.


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Affected Products

Dell UP2720Q, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS
Article Properties
Article Number: 000185189
Article Type: Solution
Last Modified: 17 Nov 2021
Version:  4
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