XPS 9720 Touchpad Intermittently is Not Working Around the Edges
Summary: This article provides information about the touchpad intermittently responding to touches around the edge solution.
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Symptoms
XPS 9720 users have reported intermittent issues with the touchpad when touched along the edges. Users indicate that the left-hand, right-hand, and top edges of the touchpad do not work.
Cause
For ease of use and to prevent an accidental touch on the touchpad, the palm rejection area is defined as (see Figure.1):
Figure.1 palm rejection area
- The width of the edge filtering function along the left and right edge is 8.2 mm.
- The height of the edge filtering function along the top edge is 4 mm.
Figure.1 palm rejection area
Resolution
This is the expected behavior of the laptop touchpad. The touchpad is working as designed.
Affected Products
XPS 17 9720Article Properties
Article Number: 000201119
Article Type: Solution
Last Modified: 04 Jul 2022
Version: 1
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