在 vCenter 任务 期间,它将持续显示错误 ,指出“Error downloading plug-in.确保 URL 可访问并且注册的指纹正确。“,对于 RecoverPoint 闪存插件。
您可能会在 vCenter 任务 中看到错误堆栈,如下所示(对于受影响的 vCenter,可以找到 /var/log/vmware/vsphere-ui/logs/vsphere-client-virgo.log
相同的输出):
vCenter 尝试从 RecoverPoint 群集下载 RPVWCPlugin.zip 文件。(https://xxx.xxx.xxx.xxx/plugin/RPVWCPlugin.zip),但它会失败。
当您检查 vCenter 与 RecoverPoint 群集(RPA1、RPA2 和管理 IP)之间的通信时,会超时。
Download plug-in Status: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. Initiator: VSPHERE.LOCAL\vsphere-webclient-xxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Target: vCENTER_Trying_to_Download Server: vCENTER_Trying_to_Download Error stack: Error downloading plug-in. Make sure that the URL is reachable and the registered thumbprint is correct. java.net.SocketTimeoutException: connect timed out java.net.PlainSocketImpl.socketConnect(Native Method) java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:476) java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:218) java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:200) java.net.SocksSocketImpl.connect(SocksSocketImpl.java:394) java.net.Socket.connect(Socket.java:606) sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:286) sun.net.NetworkClient.doConnect(NetworkClient.java:175) sun.net.www.http.HttpClient.openServer(HttpClient.java:463) sun.net.www.http.HttpClient.openServer(HttpClient.java:558) sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:292) sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:395) sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191) sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1162) sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1056) sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177) sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1570) sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498) java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480) sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:352) com.vmware.vise.util.http.ConnectionManager.connect(ConnectionManager.java:298) com.vmware.vise.util.http.SimpleHttpClient.connect(SimpleHttpClient.java:354) com.vmware.vise.util.http.SimpleHttpClient.connect(SimpleHttpClient.java:324) com.vmware.vise.util.http.SimpleHttpClient.executeMethodResponseAsStream(SimpleHttpClient.java:222) com.vmware.vise.vim.extension.VcExtensionManager.writePackageToFile(VcExtensionManager.java:1320) com.vmware.vise.vim.extension.VcExtensionManager.downloadPackage(VcExtensionManager.java:1175) com.vmware.vise.vim.extension.VcExtensionManager$2.call(VcExtensionManager.java:793) com.vmware.vise.vim.extension.VcExtensionManager$2.call(VcExtensionManager.java:783) java.util.concurrent.FutureTask.run(FutureTask.java:266) com.vmware.vise.util.concurrent.QueuingCachedThreadPool$QueueProcessor.run(QueuingCachedThreadPool.java:1229) java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) java.util.concurrent.FutureTask.run(FutureTask.java:266) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) com.vmware.vise.util.concurrent.WorkerThreadFactory$1.run(WorkerThreadFactory.java:64) java.lang.Thread.run(Thread.java:748) Related events: adminEmail string[] "support@emc.com" company string "EMC" description Description NAME TYPE VALUE label string "RecoverPoint for Virtual Machines" summary string "5.3.1.1" serverThumbprint string "xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx:xx" type string "HTTPS" url string "https://urldefense.com/v3/__https://xxx.xxx.xxx.xxx/plugin/RPVWCPlugin.zip__;!!LpKI!ygCOZImZxpT8GWMnyBxQ-T7Vuvy0LYr35iOf8DZy31JVkt7sSCjJCEmRIluS1ijakX9CKACEUg$ [xxx[.]xxx[.]xxx[.]xxx]"
测试 VC 与 RPA 之间的通信的步骤
nc -v -w 2 -z RPA_IP 443
(按实际 RPA IP 地址替换RPA1_IP)
在 vCenter 版本 6.7 及更低版本中,连接失败的原因与 vCenter 和 RecoverPoint 应用装置 (RPA) 虚拟机之间的端口 443 和 9443 关闭有关。
在 vCenter 版本 7.0 及更高版本中,不再使用 Flex 插件。上述错误可能是由于旧 vCenter 版本的剩余插件和文件造成的。
解决方法:
在 vCenter 6.7 及更低版本中:
为了解决通信问题,请与您的网络团队合作,以允许端口 443 和 9443 上的 vCenter 和 RPA 计算机之间的流量。允许后,您可以下载并安装插件。
有关更多端口和安全详细信息,请参阅我们的安全配置指南: https://dl.dell.com/content/docu100469_recoverpoint-for-vms-5-3-security-configuration-guide.pdf
在 vCenter 7.0 及更高版本中:
按照 KB 000157983 清理剩余的 Flex 插件文件。
分辨率:
RecoverPoint 应用装置按预期工作,这是您遇到与配置问题相关的症状的原因。