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Article Number: 000134506

AT&T SIM cards may not work on some Dell platforms running Windows 10 Build 1903 (19H1)

Summary: This article provides information about an issue with AT&T SIM cards not working with the 5920e WWAN card after updating to Windows 10 1903.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Symptom

You may have found that since updating to Windows 10 Build 1903 (19H1) on your Dell System that the AT&T sim card is not working.

  Troubleshooting has identified this as an incompatibility issue with the Windows Mobile Broadband Interface Module (MBIM) and the PCIe driver.

SLN317812_en_US__1icon Note: Other American cellular sim cards including Verizon and Sprint do NOT have this issue.

This issue can be confirmed by viewing the Windows Device Manager.  Look for the DW5820e Device YB Error code #10.

SLN317812_en_US__2image(10561)

Figure.1 AT&T DW5820e SIM card error

SLN317812_en_US__1icon Note: To confirm the MS Windows version, select the Start SLN317812_en_US__4image(10562) button, select Settings, and then System, scroll down and select About.

Affected systems

  • Inspiron 5390, 5391
  • Latitude 3301, 3500
  • Latitude 5300, 5300 2-in-1, 5400, 5401, 5500, 5501
  • Precision 3541
 

Resolution

Solution

Updating the latest WWAN driver version on the computer will help resolve the issue. To download and install the latest driver:

  1. Browse to the Dell Drivers & downloads page:

  2. Ensure you have the correct system set

  3. Select the Operating System

  4. Under Category, select Modem/Communications

  5. Locate the latest 5820e WWAN driver (Version A03 or newer)

  6. Click Download and save the file to your computer

  7. Open File Explorer and browse to the location where the downloaded file is saved

  8. Double-click the driver setup file and follow the on-screen instructions to complete the installation process

 

Article Properties

Affected Product

Inspiron 5390, Inspiron 5391, Latitude 5300 2-in-1, Latitude 5300, Latitude 5400, Latitude 5401, Latitude 5500, Latitude 5501, Precision 3541

Last Published Date

04 Dec 2020

Version

2

Article Type

Solution

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