Article Number: 000135207
When plugging in a USB 3.0 device you may be presented with an error or it may not be recognized at all.
The error may report 'This USB device can transfer information faster if you connect it to a Super-Speed USB 3.0 port', even though it is plugged into a 3.0 port.
USB 3.0 ports on Dell systems are usually identified by the Blue plastic insert in each port (Figure 1).
Figure 1: Illustration of USB 2.0 (black) and USB 3.0 (blue) ports on a computer.
Figure 2: Illustration of USB 3.0 super speed icon.
When a USB 3.0 device is plugged in 'slowly' to a USB 3.0 port, it is expected behavior of the hardware to recognize as USB 2.0.
If the above error is seen try the following steps to resolve:
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