Article Number: 000126044
Refer to the information on how to resolve the fingerprint reader not starting after a clean install of Windows 10.
You may not be able to install the fingerprint reader on your system after a clean install of Windows 10. In the Device Manager, the fingerprint reader will display the following error: "This device cannot start (code 10), The current device power state cannot support this request."
Dell Data Protection | Security Tools are not compatible with Windows 10. Instead, Windows 10 must manage the fingerprint scanner.
To resolve this behavior:
C:\dell\Drivers\GDFGW\firmware
, double-click, and run ushupgrade.exe
.ushupgrade.exe
fail, double-click, and run fwupgrdtool.exe
from the same folder.
After rebooting the system, Windows 10 should recognize the fingerprint scanner.
If you have further questions about this article, contact Dell Technical Support.
Security, Software
21 Feb 2021
4
Solution