Incorrect AC Adapter Power Shows in BIOS When Connect to Dell Performance Dock WD19DC or WD19DCS
Summary: Incorrect AC Adapter power shows in the BIOS when battery capacity is low when connected to Dell Performance Dock - WD19DC or Dell Performance Dock - WD19DCS. This occurs while using a dual USB-C cable on some XPS and Precision laptops. ...
Symptoms
When booting BIOS while using a dual USB-C cable connected to the docking station, if the battery is lower than 10% the battery information shows 15W under AC adapter (Figure 1).
Figure 1: AC Adapter shows 15W
Affected Platforms:
- Dell Performance Dock - WD19DC
- Dell Performance Dock - WD19DCS
- XPS 17 9710
- XPS 17 9720
- XPS 17 9730
- Precision 5760
- Precision 5770
Cause
Not applicable
Resolution
The following steps resolve the AC adapter error.
- Insert one USB-C connector into the USB port (Figure 2).
Figure 2: First USB-C connector - Insert the second USB-C connector into the USB port (Figure 3).
Figure 3: Second USB-C connector
Affected Products
Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Precision 5760, Precision 5770, XPS 17 9710, XPS 17 9720, XPS 17 9730Article Properties
Article Number: 000217571
Article Type: Solution
Last Modified: 11 Sept 2023
Version: 1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000217571
Article Type: Solution
Last Modified: 11 Sept 2023
Version: 1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.