How to Identify the Dell Data Guardian Version

Table of Contents

Detailed Article

Symptoms

Cause

Resolution

Additional Info

Affected Products

Provide Feedback

Summary: The version of Dell Data Guardian may be identified by following these instructions.

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Symptoms

Note:

As of December 2019, Dell Data Guardian has reached End of Support. This product and its articles are no longer updated by Dell. For more information, reference Product Lifecycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
Reference Endpoint Security for additional information about current products.

It is important to know the version of Dell Data Guardian to:

Identify known issues.
Determine UI differences.
Understand workflow changes.

Affected Products:

Dell Data Guardian

Affected Versions:

1.2 and later

Affected Operating Systems:

Windows
Mac

Cause

Not applicable.

Resolution

Note: Dell Data Guardian must be installed before identifying versions.

To identify the version of Dell Data Guardian, click the appropriate operating system platform tab.

Windows
Mac

To identify the version of Dell Data Guardian for Windows:

In the Windows System Tray, right-click the Dell Data Guardian icon and then select About.

Image depicts the About option that is found when right-clicking the Dell Data Guardian icon.

Record the complete Version of Dell Data Guardian.

Image depicts an example Dell Data Guardian version.

Note: The version of your client may differ from the above screenshot.

To identify the version of Dell Data Guardian for Mac:

Open the Dell Data Guardian application.

Image depicts the Dell Data Guardian icon.

Enter an authorized user’s Email and Password and then click Login.

Image depicts the Email and Password fields.

Note:

An authorized UPN may be used instead of an email.

In the menu bar, select Dell Data Guardian and then click About Dell Data Guardian.

Image depicts the About Dell Data Guardian option that is found after clicking the Dell Data Guardian menu.

Record the complete Version of Dell Data Guardian.

Image depicts an example Dell Data Guardian version.

Note: The version of your client may differ from the above screenshot.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

Affected Products

Dell Data Guardian

Article Number: 000124602

Article Type: Solution

Last Modified: 20 Dec 2022