Dell G15 5510 Gaming Laptop Usage and Troubleshooting Guide

When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps:

1. Press the Power button for at least 15 seconds to ensure that the computer turns off.
2. Disconnect all devices including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards, and so on
3. Press the Power button to see if the computer turns on and boots correctly. If not, see the Dell Knowledge Base article Computer Does Not Turn on, or is Stuck on the Dell Logo Screen.
4. When the computer does boot up correctly, download and install SupportAssist. For more information about how to obtain and install SupportAssist, browse to the SupportAssist for PCs and tablets page.
5. Perform computer maintenance on your computer. For more information, see the Dell Knowledge Base article Optimization and Maintenance of Microsoft Windows or How to Troubleshoot Slow Performance Issues.
6. Start connecting devices one at a time, and check to see if the computer continues to respond.

This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs.

For information about the drivers available, browse to the Dell G15 5510 Drivers Page.

This article provides information about how to download drivers for Dell computers: How to Download and Install Dell Drivers.

See the Dell Knowledge Base article Troubleshooting Touchscreen Issues in Microsoft Windows, for information about resolving Touchscreen issues.

When you experience a situation in which the computer does not start at all. Or it does turn on. (Lights turn on, and fans are spinning.) Does the computer show no image? Look at the Battery LED (On the left side of the computer, Figure 1) for a blinking amber and white pattern. You can determine the failures that are listed in Table 1.

Figure 1: Battery Charge and Status LED Location

The computer does not shut down when displaying the Diagnostic Error Codes.

Diagnostic Error Codes supersedes any other use of the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations are not displayed when the Diagnostic Error Codes are being displayed.

Table 1: Repetitive Battery LED Codes

For additional help with your computer, Contact Technical Support.

1. Press the power button for at least 15 seconds to ensure that the computer turns off.
2. Disconnect all devices including the keyboard, mouse, and external monitor. Peripherals also include external storage devices such as flash drives, USB devices, printers, cards, and so on
3. Remove the AC adapter from the computer and unplug the AC adapter from the electrical outlet.
4. Ensure the connections on the power cable and AC adapter are firmly pressed together.
5. Insert the AC into the computer and a good electrical outlet (not on a surge protector or power strip).
6. Press the Power button to see if the computer turns on and boots correctly. If not, see the Dell Knowledge Base article Dell Computer Does Not Turn On or Boot Into Windows.
7. Start attaching devices one at a time and testing to see if the computer turns on.

There are times when changes to the settings in the System Setup (BIOS) prevent the computer from booting into Windows or connect to the Internet. Setting the BIOS back to its defaults may help fix these issues.
 

1. Reboot the computer.
2. When you see the Dell logo during POST, press the F2 key to enter the setup screen.
3. On the System Setup screen, click Load Defaults.
4. Ensure that the BIOS Defaults are selected and click OK (when asked).
5. Click OK on the Warning window (when asked).
6. Click Exit, and the computer restarts.

For help with resolving USB port issues, see the Dell Knowledge Base article: How to resolve USB port issues.

For information about and help with resolving Hard Drive issues, see the Dell Knowledge Base article: Understanding and Troubleshooting Your Hard Drive.

For information about and help with resolving Audio issues, see the Speakers and Headphones Support site.

The power button LED indicator light is on the palm rest next to the keyboard at the upper right side of Figure 1. See Table 1 for the description of the LED.

Figure 1: Power LED Location

Table 1: Power LED State

• S0 (ON)—Computer is turned on.
• S4 (Hibernate)—The computer consumes the least power compared to all other sleep states. The computer is almost at an OFF state, except for a trickle of power. The context data is written to the hard drive.
• S5 (OFF)—The computer is in a shutdown state.

The battery charge and status LED indicator are on the left edge of the computer Figure 2. See Table 2 for the description of the LED.

Figure 2: Battery Charge and Status LED Location

Table 2: Battery Charge and Status LED Indicator

• S0 (ON)—Computer is turned on.
• S4 (Hibernate)—The computer consumes the least power compared to all other sleep states. The computer is almost at an OFF state, except for a trickle of power. The context data is written to a hard drive.
• S5 (OFF)—The computer is in a shutdown state.

For additional information about and help with resolving Battery issues, see the Battery Support site.

To access the Dell Security and Virus Support Page click the following link:

• Dell Security and Virus Support page

Your computer comes preinstalled with an anti-virus program. For more information, see the Dell Knowledge Base article: Useful Information about the third-party anti-virus programs that ship with a Dell PC

More information about Viruses, Spyware, and Malware can be found at the following links:

• What are the different types of Viruses, Spyware and Malware that can infect my computer
• Protect your computer or remove viruses, spyware, or other malware in Microsoft Windows
• How to Identify and Repair Malware or Virus Infected Systems