WWAN-Based GPS Does Not Function on Latitude Rugged Laptops

Summary: Learn more about an issue with the Wireless Wide Area Network (WWAN)-based Global Positioning System (GPS) not working. This is seen on Latitude Rugged 5420, Latitude Rugged 5424, and Latitude Rugged Extreme 7424 laptops. ...

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Symptoms

The GPS on the WWAN card is not functioning, or the GPS is unable to get a fix on satellites.

Affected Platforms:

  • Latitude Rugged 5420
  • Latitude Rugged 5424
  • Latitude Rugged Extreme 7424

Cause

This section is not applicable to this article.

Resolution

To resolve this issue, install the one-click tool to turn Global Navigation Satelite System (GNSS) Auto Sensing ON:

Updating the Dell Wireless 5821e GPS FW application to version 1.0.1.1, A00 or later on the laptop resolves the issue. To download and install the DW5821e_AutoSensing_Configurator_v1.0.1.1_setup_ZPE.exe file, refer to the: Driver Update Guide

Affected Products

GPS Navigation System, Latitude 5420 Rugged, Latitude 5424 Rugged, Latitude 7424 Rugged Extreme
Article Properties
Article Number: 000177822
Article Type: Solution
Last Modified: 08 Jul 2026
Version:  9
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