Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

How to Troubleshoot No Audio When Using the HDMI ARC eARC Port on Alienware Gaming Monitors

Summary: This article provides the troubleshooting steps for no audio when the Alienware Gaming Monitor AW3225QF HDMI ARC/eARC port is connected to a soundbar.

This article applies to   This article does not apply to 
Check out resources for

Instructions

Affected Products:

  • Alienware 32 4K QD OLED Gaming Monitor AW3225QF
  1. Ensure that the monitor firmware is updated to version M2B105 or later.
  2. Use a High-Speed HDMI cable to connect the AW3225QF monitor to the soundbar.
Note:
  • If the soundbar supports ARC only, an HDMI 2.0 or above cable is required.
  • If the soundbar supports eARC, an HDMI 2.1 cable is required.
  • Some soundbars come with an HDMI cable in the box. Ensure the HDMI cable meets the requirements stated above.
  • The HDMI cable that comes in the AW3225QF box is a High-Speed HDMI 2.1 cable.
  1. Some soundbars have more than one HDMI port. Ensure the HDMI cable is connected to the HDMI port that supports ARC/eARC.
Note: Some soundbars do not have the words ARC/eARC printed next to the HDMI port. Check the documentation to identify the correct port.
  1. Ensure the HDMI cable is connected to HDMI Port 1 (eARC/ARC) of the AW3225QF.
  2. Ensure that HDMI CEC is turned on in the OSD:
    • Open the OSD and go to Others > HDMI CEC.

Affected Products

Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Article Properties
Article Number: 000224050
Article Type: How To
Last Modified: 29 Apr 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000224050
Article Type: How To
Last Modified: 29 Apr 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.