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Article Number: 000218774

Dolby Access Does Not Work Fully After OS Install

Summary: This article provides Information about how to get full Dolby Access after operating system reinstallation.

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Article Content

Symptoms

Dolby Access does not fully function after installing the operating system using Microsoft Media or Dell OS Recovery.

 

DOLBY

(Figure 1 - Dolby Access)

 

Affected Platforms

  • Inspiron 14 Plus 7420
  • Inspiron 16 Plus 7620

Cause

After installing the operating system using Microsoft Media or Dell OS Recovery, an additional installation of Dolby Access OEM is required.

Resolution

Download and install the Dolby Access OEM App through Microsoft deep linkExternal_Link_Icon to restore the Atmos functions.

Article Properties

Affected Product

Inspiron 14 Plus 7420, Inspiron 16 Plus 7620

Last Published Date

25 Oct 2023

Version

1

Article Type

Solution

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