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Windows 11 - Incorrect Operating System Version Reported

Summary: This article talks about an issue where specific applications and computer settings on Windows 11 detects the Operating System as Windows 10.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

In multiple applications and computer settings, Windows 11 identifies as Windows 10 to prevent application incompatibilities.

System settings that identify as Windows 10

  • Microsoft Edge and other Chromium-based browsers such as Google Chrome Browser, Brave, and so on show Windows 10 in the user agent string.
  • Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36
  • Websites that use the user agent string to identify the actual Windows version for digital content such as driver downloads and self-help may direct to incorrect content.
  • Windows Command Prompt identifies as Version 10.
    The ver command identifies as Windows 10
  • Microsoft Account Device properties.
    The Device property page identifies the OS Edition incorrectly as Windows 10
  • System Configuration (MSCONFIG).
    MSCONFIG reports Windows 10 even though Windows 11 is installed on the device

Cause

Windows uses the internal build number (as shown in Figure 4 [English only]) to differentiate between Windows 11 (Build 22000 and higher) and Windows 10 (Build below 22000).

Version identifier (ver) Top Windows 10, Bottom Windows 11

Resolution

To correctly identify the windows version on your computer, use Winver. For instructions, see Microsoft knowledge-base article: Which version of Windows operating system am I runningThis hyperlink is taking you to a website outside of Dell Technologies..

Affected Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000193571
Article Type: Solution
Last Modified: 14 Mar 2025
Version:  5
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