Dell U4021QW Monitor Connected to Gaming Console or Blu-ray Player Shows Blank Screen

Blank Screen on Dell U4021QW Monitor

When U4021QW monitor is connected to Gaming console (Such as PS4, Xbox) or Blu Ray Player through HDMI port, gets blank screen.

Affected Products

• All gaming consoles and Blu-Ray Player
• Dell U4021QW Monitor

Gaming consoles and Blu-Ray Player devices do not support EDID 3 block.

Switch to Lower Primary resolution

Adjust the display settings to a lower screen resolution. See instructions below.

1. Press the joystick button to launch the OSD main menu.
2. Move the joystick to select input source.
   
   Figure.1 UltraSharp 40 OSD Menu: Input Source settings.
3. Move the joystick up or down to select HDMI 1/HDMI 2, pess and hold the joystick 8 Sec, the following message will appear:
   
   Figure.2 Prompt to switch to lower Primary resolution for HDMI
4. Select Yes to switch from HDMI 2.0 (default) to HDMI 1.4.

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