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Setting Up the P2415Q and P2715Q Monitors with HDMI 2.0 that Support 4K x 2K 60Hz

Summary: This article describes an issue with Dell P2415Q and P2715Q monitors purchased after February 2016 (Version A03). These displays have HDMI 2.0 capability but HDMI 1.4 is enabled by default. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

High Definition Multimedia Interface (HDMI) version 2.0 provides the user with 4K x 2K resolution capability @60 hz for Dell P2415Q and P2715Q flat panel displays. This HDMI 2.0 capability is only available on the P2415Q and P2715Q displays sold after February 2016 (Version A03). The HDMI 2.0 option is not enabled from the factory.

Dell P2415Q and P2715Q monitors purchased before March 2016 (Versions A00, A01, A02), only support HDMI 1.4 and provide 4K x 2K (3840 x 2160 pixels) resolution @ 30 Hz using the HDMI cable connection. 4K x 2K @60 Hz is available by DisplayPort connection on these displays.

Cause

No cause information

Resolution

You can enable HDMI 2.0 in your P2415Q, or P2715Q flat panel displays purchased after February 2016 (Version A03) using the following steps:

  1. Unplug all video cables from the display. (Leave only the power connected to the display.)
  2. Power on the display.
  3. Select the HDMI (MHL) input option. (A floating dialogue box appears.)
  4. Press and hold the button that is associated with the Green check mark for 6 to 8 seconds (Figure 1).
    Input source
    Figure 1
     
  5. A dialogue box appears that states HDMI 1.4 Enable or Disable (Figure 2).
    HDMI 1.4 dialogue box
    Figure 2
     
  6. Select the option to Disable HDMI 1.4 support and press the button next to the green check mark to confirm the selection.
  7. Reconnect the video cables to the display.

SLN306595_en_US__3icon NOTE: Performing a Factory Reset of the display in the Onscreen Display (OSD) menu. Open the OSD menu by pressing the button above the power button. Then press the arrow down to select Other, and then arrow down to and select Factory Reset. This reverts the display back to HDMI 1.4 and this change to HDMI 2.0 must be repeated.
 

Additional Information

Dell P2715Q/P2415Q User's Guide (in English)

 

Affected Products

Dell P2415Q, Dell P2715Q
Article Properties
Article Number: 000126493
Article Type: Solution
Last Modified: 27 Jul 2024
Version:  5
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