There are several methods to gather logs from a PowerVault ME5 series array.
The Collect Logs tab is found under the Support panel (Maintenance > Support).
The array begins processing the request. Collecting the logs takes several minutes to complete.
A dialog box appears reporting progress.
Using Secure FTP to collect logs
The secure file transfer protocol is enabled by default on ME5 systems, and an SFTP client can be used to collect logs.
sftp -P 1022 admin@<ME5 controller IP address>Note: "-P" is uppercase.
Example:
sftp -P 1022 admin@10.0.0.1 <snipped> text removed for clarity </snipped> Password: Connected to admin@10.0.0.1. sftp> get logs logs.zip Fetching /logs to logs.zip /logs 100% 13MB 625.7KB/s 00:21 sftp> bye
If you are using a Windows host that does not have an SFTP client, you can use PSFTP supplied with the PuTTY suite.
The syntax takes the form psftp -P 1022 -l admin -pw p@ssword <ME5 controller IP address> Note: "-P" is uppercase. Example: psftp -P 1022 -l admin -pw p@ssword 10.0.0.1 <snipped> text removed for clarity </snipped> End of banner message from server Keyboard-interactive authentication prompts from server: End of keyboard-interactive prompts from server Remote working directory is / psftp> get logs logs.zip remote:/logs => local:logs.zip psftp> quit
Using SupportAssist in PowerVault Manager to send logs to Dell
Where SupportAssist is enabled and able to connect to Dell, the support bundle can be sent to Dell technical support using PowerVault manager or using the Command Line Interface (CLI).
Go to the Advanced section under the SupportAssist tab under the Support panel (Maintenance > Support).
Sending logs to Dell using SupportAssist CLI
# send support-assist-logs Info: A schedule "CHLogsUser" has been created to start at "2022-02-21 13:52" to collect and send logs Success: Command completed successfully. (2022-02-21 13:50:12)
# send support-assist-logs collect-send-sync
# show events last 5 2022-02-24 13:34:04 [655] #A2923: ME5012 Array SN#00C0FF64650C Controller A INFORMATIONAL SupportAssist telemetry send successful. (Payload Type: System Logs) # show support-assist-telemetry-status System Logs ----------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will show the status from the Dell backend. Latest Upload Time: 2022-02-24 13:55:31 Events ------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler Latest Upload Time: 2022-02-24 13:07:22 Topology -------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-23 17:46:03 Test Connectivity ----------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:28:01 CloudIQ Config -------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:02:08 CloudIQ Statistics ------------------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:47:01 Success: Command completed successfully. (2022-02-24 13:58:20)
Important Information |
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Dell online case attachment has a capacity restriction that is linked to support account type.
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