Det finns flera metoder för att samla in loggar från ett disksystem i PowerVault ME5-serien.
Fliken Samla in loggar finns under supportpanelen (Maintenance > Support).
Disksystemet börjar bearbeta begäran. Det tar flera minuter att samla in loggarna.
En dialogruta visas med rapporteringsstatus.
Använda säker FTP för att samla in loggar
Secure File Transfer Protocol är aktiverat som standard på ME5-system, och en SFTP-klient kan användas för att samla in loggar.
sftp -P 1022 admin@Obs! "-P" är versaler.
Exempel:
sftp -P 1022 admin@10.0.0.1 text removed for clarity Password: Connected to admin@10.0.0.1. sftp> get logs logs.zip Fetching /logs to logs.zip /logs 100% 13MB 625.7KB/s 00:21 sftp> bye
Om du använder en Windows-värd som inte har en SFTP-klient kan du använda PSFTP som medföljer PuTTY-paketet.
The syntax takes the form psftp -P 1022 -l admin -pw p@ssword Note: "-P" is uppercase. Example: psftp -P 1022 -l admin -pw p@ssword 10.0.0.1 text removed for clarity End of banner message from server Keyboard-interactive authentication prompts from server: End of keyboard-interactive prompts from server Remote working directory is / psftp> get logs logs.zip remote:/logs => local:logs.zip psftp> quit
Använda SupportAssist i PowerVault Manager för att skicka loggar till Dell
Supportpaketet kan skickas till Dells tekniska support med PowerVault Manager eller kommandoradsgränssnittet (CLI) där SupportAssist är aktiverat och kan ansluta till Dell.
Gå till avsnittet Avancerat under fliken SupportAssist under supportpanelen (Maintenance > Support).
Skicka loggar till Dell via SupportAssist CLI
# send support-assist-logs Info: A schedule "CHLogsUser" has been created to start at "2022-02-21 13:52" to collect and send logs Success: Command completed successfully. (2022-02-21 13:50:12)
# send support-assist-logs collect-send-sync
# show events last 5 2022-02-24 13:34:04 [655] #A2923: ME5012 Array SN#00C0FF64650C Controller A INFORMATIONAL SupportAssist telemetry send successful. (Payload Type: System Logs) # show support-assist-telemetry-status System Logs ----------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will show the status from the Dell backend. Latest Upload Time: 2022-02-24 13:55:31 Events ------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler Latest Upload Time: 2022-02-24 13:07:22 Topology -------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-23 17:46:03 Test Connectivity ----------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:28:01 CloudIQ Config -------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:02:08 CloudIQ Statistics ------------------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:47:01 Success: Command completed successfully. (2022-02-24 13:58:20)
Viktig information |
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Dells ärendebilaga online har en kapacitetsbegränsning som är kopplad till typen av supportkonto.
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