有數種方法可從 PowerVault ME5 系列陣列收集記錄。
「收集記錄」標籤位於「支援」面板下 (維護 > 支援)。
陣列會開始處理要求。收集記錄需要幾分鐘的時間才能完成。
會出現顯示進度的對話方塊。
使用安全 FTP 收集記錄
在 ME5 系統上,安全檔案傳輸通訊協定預設為啟用,而且可使用 SFTP 用戶端來收集記錄。
sftp -P 1022 admin@注意:「-P」為大寫。
範例:
sftp -P 1022 admin@10.0.0.1 text removed for clarity Password: Connected to admin@10.0.0.1. sftp> get logs logs.zip Fetching /logs to logs.zip /logs 100% 13MB 625.7KB/s 00:21 sftp> bye
如果您使用的是沒有 SFTP 用戶端的 Windows 主機,可以使用 PuTTY 套件隨附的 PSFTP。
The syntax takes the form psftp -P 1022 -l admin -pw p@ssword Note: "-P" is uppercase. Example: psftp -P 1022 -l admin -pw p@ssword 10.0.0.1 text removed for clarity End of banner message from server Keyboard-interactive authentication prompts from server: End of keyboard-interactive prompts from server Remote working directory is / psftp> get logs logs.zip remote:/logs => local:logs.zip psftp> quit
使用 PowerVault Manager 中的 SupportAssist 將記錄傳送至 Dell
若 SupportAssist 已啟用且能夠連線至 Dell,則支援套件組合可使用 PowerVault 管理員或使用命令列介面 (CLI) 傳送至 Dell 技術支援部門。
前往「支援面板下的SupportAssist」卷標下的「進階」區段 (維護>支援)。
使用 SupportAssist CLI 將記錄傳送至 Dell
# send support-assist-logs Info: A schedule "CHLogsUser" has been created to start at "2022-02-21 13:52" to collect and send logs Success: Command completed successfully. (2022-02-21 13:50:12)
# send support-assist-logs collect-send-sync
# show events last 5 2022-02-24 13:34:04 [655] #A2923: ME5012 Array SN#00C0FF64650C Controller A INFORMATIONAL SupportAssist telemetry send successful. (Payload Type: System Logs) # show support-assist-telemetry-status System Logs ----------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will show the status from the Dell backend. Latest Upload Time: 2022-02-24 13:55:31 Events ------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler Latest Upload Time: 2022-02-24 13:07:22 Topology -------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-23 17:46:03 Test Connectivity ----------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:28:01 CloudIQ Config -------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:02:08 CloudIQ Statistics ------------------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:47:01 Success: Command completed successfully. (2022-02-24 13:58:20)
重要資訊 |
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Dell 線上案例附件具有連結至支援帳戶類型的容量限制。
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