Der er flere metoder til at indsamle logfiler fra et PowerVault ME5-seriesystem.
Fanen Indsaml logfiler findes i supportpanelet (Vedligeholdelse > Support).
Systemet begynder at behandle anmodningen. Indsamling af logfiler tager flere minutter at fuldføre.
Der vises en dialogboks, der rapporterer status.
Brug af Secure FTP til at indsamle logfiler
Protokollen for sikker filoverførsel er aktiveret som standard på ME5-systemer, og en SFTP-klient kan bruges til at indsamle logfiler.
sftp -P 1022 admin@Bemærk: "-P" er med stort bogstav.
Eksempel:
sftp -P 1022 admin@10.0.0.1 text removed for clarity Password: Connected to admin@10.0.0.1. sftp> get logs logs.zip Fetching /logs to logs.zip /logs 100% 13MB 625.7KB/s 00:21 sftp> bye
Hvis du bruger en Windows-vært, der ikke har en SFTP-klient, kan du bruge den PSFTP , der fulgte med PuTTY-pakken.
The syntax takes the form psftp -P 1022 -l admin -pw p@ssword Note: "-P" is uppercase. Example: psftp -P 1022 -l admin -pw p@ssword 10.0.0.1 text removed for clarity End of banner message from server Keyboard-interactive authentication prompts from server: End of keyboard-interactive prompts from server Remote working directory is / psftp> get logs logs.zip remote:/logs => local:logs.zip psftp> quit
Brug af SupportAssist i PowerVault Manager til at sende logfiler til Dell
Hvor SupportAssist er aktiveret og kan oprette forbindelse til Dell, kan supportpakken sendes til Dells tekniske support ved hjælp af PowerVault Manager eller ved hjælp af CLI (Command Line Interface).
Gå til afsnittet Avanceret under fanen SupportAssist under supportpanelet (vedligeholdelse > support).
Afsendelse af logfiler til Dell ved hjælp af SupportAssist CLI
# send support-assist-logs Info: A schedule "CHLogsUser" has been created to start at "2022-02-21 13:52" to collect and send logs Success: Command completed successfully. (2022-02-21 13:50:12)
# send support-assist-logs collect-send-sync
# show events last 5 2022-02-24 13:34:04 [655] #A2923: ME5012 Array SN#00C0FF64650C Controller A INFORMATIONAL SupportAssist telemetry send successful. (Payload Type: System Logs) # show support-assist-telemetry-status System Logs ----------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will show the status from the Dell backend. Latest Upload Time: 2022-02-24 13:55:31 Events ------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler Latest Upload Time: 2022-02-24 13:07:22 Topology -------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-23 17:46:03 Test Connectivity ----------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:28:01 CloudIQ Config -------------- Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:02:08 CloudIQ Statistics ------------------ Latest Upload Status: Success - Sent successfully to Dell Service Enabler. Event 655 will report failures if any while sending to Dell backend. Latest Upload Time: 2022-02-24 13:47:01 Success: Command completed successfully. (2022-02-24 13:58:20)
Vigtige oplysninger |
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Dells onlinesagsbilag har en kapacitetsbegrænsning, der er knyttet til supportkontotypen.
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