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Article Number: 000128636

Windows 10 Upgrade Fails with Error Code 0x80240020

Summary: This article describes a Windows 10 upgrade failure presenting error code 0x80240020.

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Article Content

Symptoms

Dell computer users may report that their computers encountered an upgrade failure with an error of: 0x80240020.

Cause

Working with Dell technical support, it was determined that an unspecified issue with Windows was the cause.

Resolution

Running the Windows update troubleshooter in Windows 7 or 8.1 resolves the issue, and allows the Windows 10 upgrade to proceed successfully.

Opening the Windows update troubleshooter from Control Panel, All Control Panel Items, Troubleshooting, All Categories

Article Properties

Affected Product

Operating Systems

Last Published Date

05 Aug 2024

Version

8

Article Type

Solution

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