Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Diagnostic tools for advanced troubleshooting on PowerEdge servers

Summary: In this article, we want to show you several ways to run diagnostics on your server to determine the source of the error. Many tools are available depending on the situation and whether the server can be taken offline or not. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Not required

Cause

Not required

Resolution

In this article, we want to show you several ways to run diagnostics on your server to determine the source of the error. Many tools are available depending on the situation and whether the server can be taken offline or not.


Tools \ PowerEdge Server Generation

SLN292190_de__1Spacer15x15G9 SLN292190_de__1Spacer15x15

SLN292190_de__1Spacer15x15G10SLN292190_de__1Spacer15x15

SLN292190_de__1Spacer15x15G11SLN292190_de__1Spacer15x15

SLN292190_de__1Spacer15x15G12SLN292190_de__1Spacer15x15

SLN292190_de__1Spacer15x15G13SLN292190_de__1Spacer15x15

Dell Online Diagnostics (tests all hardware components)

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

Built-in hardware diagnostics (tests all hardware components)

SLN292190_de__1Spacer15x15No

SLN292190_de__1Spacer15x15No

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

Intel Processor  Diagnostic Tool(measures CPU performance)

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

IOmeter (measures I/O performance)

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

SLN292190_de__1Spacer15x15Yes

For more information on collecting logs on servers, refer to this article 129295, Collecting Advanced Troubleshooting Logs on PowerEdge Servers.


Click the tool you are interested in:

  • Tests all hardware components
  • Works on Microsoft Windows and various Linux versions.
  • Does not work on VMware ESX or Citrix XenServer.
  • No server reboot required.
  • The results can be saved.
SLN292190_de__36icon Note: Does not work with the S300 RAID controller.

  • Tests all hardware components
  • Available on servers since PowerEdge server generation 11 (except T110!)
  • Is a feature of lifecycle controller.
  • A reboot is required.
  • The results cannot be saved.
SLN292190_de__36icon Note: Hardware diagnostics of generation 12 and 13 servers always tests all components of the server first.

Article: How to Run Hardware Diagnostics on your PowerEdge Server


  • Is a third-party tool.
  • Measures CPU performance.
  • Works on Windows without rebooting the system.
  • Bootable Linux version is available.
  • The results can be saved.

Article: How to run a diagnostics on the processor when the system is running slowly


  • Is a third-party tool.
  • Measures I/O performance.
  • Works on Windows and Linux.
  • The results can be saved.

Article: How to test performance on PowerEdge servers with Iometer


SLN292190_de__36icon Note: If these tools have been used to diagnose the cause of the issue, a report is typically displayed that can be saved for analysis. It is important to note where the report was saved.
 

Affected Products

PowerEdge
Article Properties
Article Number: 000125246
Article Type: Solution
Last Modified: 26 Oct 2023
Version:  14
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.