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How to Cancel or Renew Your McAfee Subscription Purchased at Dell

Summary: Learn how to cancel your McAfee subscription, including auto-renewal, or renew it through Dell. Manage your Dell McAfee subscription with ease.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

Affected Products:

  • McAfee LiveSafe
  • McAfee Safe Connect
  • McAfee Small Business Security
  • McAfee Antivirus
  • McAfee Internet Security
  • McAfee Total Protection

McAfee products that are purchased from Dell can be selected to have a Standard or Auto-Renewal subscription.

Note: Auto-renewal is only available for McAfee LiveSafe purchased with a Dell computer.

Click the appropriate subscription type for more information.

Standard

Reference Cancel Subscription or Renew Subscription for specific information.

Cancel Subscription

To cancel your McAfee subscription:
  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. Sign in with your McAfee account.
    McAfee Sign in
    Note: For issues accessing your McAfee account:
    • Validate the email that is used to is tied to a McAfee subscription.
    • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  3. In the upper right corner, select Account and then click Auto-Renewal Settings.
    Auto-Renewal Settings
  4. Turn-Off Auto-renewal subscription
    Auto-Renewal Membership
    Note: The example figure demonstrates Auto-Renewal set to off.

Renew Subscription

To renew your McAfee subscription:
  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. Sign in with your McAfee account.
    McAfee Sign In
    Note: For issues accessing your McAfee account:
    • Validate the email that is used to is tied to a McAfee subscription.
    • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  3. In the upper right corner, select Account and then click Auto-Renewal Settings.
    Auto-Renewal Settings
  4. Optionally Turn-On Auto-renewal subscription
    Auto-Renewal Membership
    Note: Your McAfee subscription must be manually renewed if Auto-Renew is set to Off.
  5. In the upper right corner, select Account and then click Subscriptions.
    Subscriptions
  6. Under Subscriptions, click Renew on the desired McAfee Product.
    Renew

Auto-Renewal

Auto-renewal notices are sent through email within 60 days from the expiration date to the email associated to the product.

To cancel or modify your auto-renewal subscription:

  1. Go to https://www.dell.com/support/software/.
  2. Click Sign In.
    Sign In
  3. Sign in with the account that is associated to the auto-renewal subscription.
    Sign in
  4. Under the Products tab, click the appropriate Product name.
    Products
    Note:
    • Entitlement Id has been omitted from the above screenshot.
    • Subscriptions no longer renewable by Dell must be managed directly through McAfee. Reference the Standard tab of this article for more information.
    • If the McAfee product is missing from your Dell Digital Locker account, click your appropriate order number at https://www.dell.com/support/order-status/ and then click Contact Customer Support.
  5. Under Type, click Manage my subscription.
    Subscriptions Details
  6. Turn off automatic renewal and then click Save.
    Turn off automatic renewal
Article Properties
Article Number: 000196960
Article Type: How To
Last Modified: 06 Sep 2024
Version:  8
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