Dell U2422HE Usage and Troubleshooting Guide
Summary: Learn how to use and troubleshoot issues that are related to the U2422HE Monitor.
Instructions
Dell U2422HE Usage and Troubleshooting Guide
Learn how to use and troubleshoot issues that are related to the U2422HE Monitor.
For help with video or display issues such as no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, and so forth, see an expanding section below.
The key features of Dell U2422HE monitor are:
- 60.47 cm (23.8 in.) viewable area (measured diagonally)
1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions. - Wide viewing angle to allow viewing from a sitting or standing position.
- Color gamut of sRGB 100% and Rec. 709 100%with an average Delta E < 2; also supports DCI-P3 85%.
- Digital connectivity with DisplayPort, HDMI, and USB-C (U2422HE only)
- Single USB-C to supply power (PD 90 W) to a compatible laptop while receiving video and data signal (U2422HE only).
- Tilt, swivel, height, and rotate adjustment capabilities.
- Ultrathin bezel minimizes the bezel gap in multimonitor usage, enabling easier setup with an elegant viewing experience.
- Removable stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions
- USB-C and RJ45 ports enable a single-cable, network-connected experience.
- Plug-and-play capability if supported by your computer.
- On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
- Power and OSD buttons lock.
- Security lock slot
- Stand lock.
- Power consumption of < 0.3 W in Standby Mode.
- Optimize eye comfort with a flicker-free screen.
This section provides some specifications of the Dell U2422HE monitor. To learn more about the specifications of Dell U2422HE monitor, see the User's Guide at the Dell Manuals website.
| Panel technology |
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| Maximum resolution |
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| Viewing angle |
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| Contrast ratio |
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| Response time |
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| Color gamut |
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| Color depth |
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| Ports and connectors |
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Ensuring that your Dell monitor is set up properly. Assembling the monitor stand and setting up the monitor ergonomically. Connecting the cables and organizing them. These only help make the viewing experience the best it can be.
Attaching the stand
The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand. See the Setting Up the Monitor section in the User's Guide of your Dell U2422HE monitor.
To learn how to set up any other stand with a monitor, see the respective stand setup guide for setup instructions.
Ergonomics
Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes). The top edge of the screen at eye level when you are sitting comfortably. You may have to adjust your chair height or the height of the monitor to achieve this.
Connecting your monitor to the PC
Connect your Dell U2422HE monitor to your PC:
- Turn off your PC and disconnect the power cable.
- Connect the DisplayPort, HDMI, or USB Type-C cable to the corresponding video or display port on the back of your PC.
The Dell U2422HE supports Dual monitor configurations over Display Port (DP) and over USB Type-C:
Figure 1a: Illustration of Dell U2422HE dual monitor setup through Display Port (DP)
Figure 1b: Illustration of Dell U2422HE dual monitor setup through Display Port (DP)
To learn more about connecting your monitor to the PC, see the Dell knowledge-base article: How to Connect a Monitor to a Dell Computer
- Connect the USB upstream cable to the monitor and PC.
Caution: Dell U2422HE setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and cause a safety hazard.
When setting up your Dell U2422HE monitor, ensure that the monitor front panel buttons is on the bottom right.
Using the Tilt, Swivel, and Vertical Extension
With the stand that is attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
Figure 2: Using Tilt and Swivel on Dell U2422HE monitor
When mounted on the wall or on a monitor arm, the set-up must comply with the recommended panel orientation and working angle.
Figure 3: Orientation of Dell U2422HE
Use the buttons and joystick controller at the right rear bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press the joystick button. (Figure 4) at the bottom of the monitor.
Learn more about using the On-Screen Display (OSD) menu. See the Operating Your Monitor section in the User's Guide of Dell U2422HE monitor.
Figure 4: Dell U2422HE Joystick button
| Function | Description |
|---|---|
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Press Joystick to open the OSD Menu Launcher. |
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Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell U2422HE monitor to factory default settings, follow these instructions:
- Press the Joystick Button (Figure 4) on the monitor to enter the On-Screen Display (OSD) Menu.
- Using the Joystick, select Display.
- Using the Joystick, select Reset Display option in the menu and Press the Joystick Button to select.
- Press the Joystick Button to confirm the reset action.
Figure 4: Dell U2422HE Joystick button
If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test helps determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, see the Dell knowledge-base article: How to Run a Diagnostic Test on a Dell Monitor.
It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:
- No Power - Your computer is not powering ON or showing any signs of power.
- No POST - Your computer is not showing any indication of activity, the screen might be blank and does not display the Dell logo during start-up.
- No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.
- Self-Test Feature Check
- Built-In Self-Test
Your Dell U2422HE monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
- Turn off both your computer and the monitor.
- Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI, or DisplayPort) from the back of the computer.
- Turn on the monitor.
- Turn off your monitor and reconnect the video cable, then turn on both your computer and the monitor.
- If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.
Your Dell U2422HE monitor has a built-in diagnostic tool. It helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.
When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade, it is always a good practice to isolate the monitor by running the Built-In Diagnostics.
- Ensure that the screen is clean (no dust particles on the surface of the screen).
- Switch and hold the Joystick to the up or down or left or right for about 4 seconds until a pop menu appears.
- Switch the Joystick to select the Diagnostics icon, then press the Joystick, and a gray screen appears.
- Carefully inspect the screen for abnormalities.
- Switch the Joystick up. The color of the screen changes to red.
- Inspect the display for any abnormalities.
- Repeat step 5 and step 6 to inspect the display in green, blue, black, white, and text screens.
- The test is complete when the white screen appears.
- To exit, switch the Joystick up again.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired or replaced if it is under warranty by contacting Dell Technical Support.
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state, which is hard to see and does not affect the display quality or usability. For more information, see the Dell knowledge-base article Dell Display Pixel Guidelines .
This section provides information about troubleshooting steps that can help resolve the most common issues with the Dell U2422HE monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, see the Dell knowledge-base article How to Troubleshoot Display or Video Issues on a Dell Monitor .
| Common Problem | What User Experiences | Possible Solution |
|---|---|---|
| No Video - Power LED Off | No picture |
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| No Video - Power LED On | No picture or no brightness |
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| Poor Focus | Picture is fuzzy, blurry, or ghosting. |
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| Shaky or Jittery Video | Wavy picture or fine movement |
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| Missing Pixels | LCD screen has spots. |
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| Stuck-On or Off Pixels | LCD screen has bright spot. |
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| Brightness Problems | Picture too dim or too bright. |
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| Geometric Distortion | Screen not centered correctly. |
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| Horizontal or Vertical Lines | Screen has one or more lines. |
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| Synchronization Problems | Screen is scrambled or appears torn. |
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| Safety-Related Issues | Visible signs of smoke or sparks |
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| Intermittent Problems | Monitor malfunctions on and off. |
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| Missing Color | Picture does not have color. |
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| Wrong Color | Picture color is not good. |
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| Image Retention from a Static Image Left on the Monitor for a Long Period | Faint shadow from the static image appears on the screen. |
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| Screen image is too small. | Image is centered on screen, but does not fill entire viewing area. |
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| No Input Signal when user controls are pressed. | No picture, the power LED light is white. |
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| The picture does not fill the entire screen. | The picture cannot fill the height or width of the screen. |
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| No video at HDMI /DisplayPort port | When connected to some dongle/ docking device at the port, there is no video when unplugging/plugging the Thunderbolt cable from the notebook. | Unplug the HDMI or DisplayPort cable from the dongle or docking device, then plug the docking Thunderbolt cable to the notebook. Plug the HDMI/ DisplayPort cable 7 seconds later. |
| No video at USB-C port | When connected to some dongle/ docking device at the port, there is no video when unplugging/plugging the Thunderbolt cable from the notebook | Unplug the USB-C cable from the dongle or docking device, then plug the docking Thunderbolt cable to the notebook. Plug the USB-C cable 7 seconds later. |
| No network connection | Network dropped or intermittent |
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| Troubleshooting USB Issues | ||
|---|---|---|
| Specific Symptoms | What User Experiences | Possible Solution |
| USB interface is not working. | USB peripheral devices are not working. |
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| High-Speed USB 3.0 interface is slow. | High-Speed USB 3.0 peripheral devices working slowly or not working at all. |
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| Wireless USB peripheral devices stop working when a USB 3.0 device is plugged in. | Wireless USB peripheral devices responding slowly or only working as the distance between itself and its receiver decreases. |
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| USB Type-C port does not supply power. | USB peripheral devices cannot be charged. |
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| USB ports on the monitor do not work when the monitor is connected to a PC using USB Type-C. | If the monitor is powered-off and powered-on too quickly, the laptop does not recognize the computer change. |
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| Monitor does not wake up using the USB keyboard or mouse that is connected to the monitor. | In sleep mode, the monitor does not receive power to the USB 3.0 ports. | Wake up the laptop PC using the built-in keyboard or touchpad |
To learn more about how to view or download the User Guides and Manuals for your Dell product. See the Dell knowledge-base article Manuals and Documentation for your Dell Product .
- Dell U2422HE - User’s Guide
- Dell U2422HE - Quick Setup Guide
- Dell U2422HE - Dell Display Manager User’s Guide
Frequently asked questions
Using Windows Display Settings
In Windows 10, Windows 8 or 8.1 and Windows 7:
- For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
- Right-click the desktop and click Screen Resolution.
- Click the dropdown list of the Screen Resolution and select 1920 x 1080.
- Click OK
Using Nvidia Control Panel
To change the resolution using the Nvidia Control Panel:
- Right-click the desktop and click Nvidia Control Panel.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 1920 x 1080.
- Click Apply.
Using AMD Catalyst Control Center
To change the resolution using the AMD Catalyst Control Center:
- Right-click the desktop and click AMD Catalyst Control Center.
- Click the + symbol next to Display on the left pane.
- Select Change Resolution under Display.
- In the dropdown menu on the right pane, select the resolution 1920 x 1080.
- Click Apply.
To reset the Dell U2422HE monitor to factory defaults, see the Reset to Factory Settings section of this article.
The Dell U2422HE monitor has two built-in diagnostics that are available:
- Self-Test Feature Check - The self-test feature check on the Dell U2422HE monitor allows you to check whether the monitor is functioning properly.
- Built-In Self-Test - The Dell U2422HE monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the Built-In Diagnostics.
To learn how to run a diagnostic test, see the Running Diagnostics on Dell U2422HE monitor section of this Dell knowledge-base article.
The Troubleshooting section of this Dell knowledge-base article provides information about troubleshooting common issues with the Dell U2422HE monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues and so on.
To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side, either on the side, front, or bottom of the monitor. To access the On-Screen Display (OSD) menu, Press the Joystick Button on the monitor.
For more information about using the On-Screen Display (OSD) menu and different menu options. See the Operating Your Monitor section in the User's Guide of your Dell U2422HE monitor.
USB Type-C port on your Dell U2422HE supports USB Power Delivery, Data, and DisplayPort video signal. The USB Type-C port can be used for video and data signal, and supply power (90 W) to a compatible laptop PC using a single USB Type-C cable that is provided with the monitor.
Note: USB Type-C power delivery-compliant port (PD version 2.0) delivers up to 90 W of power. If your laptop PC requires more than 90 W to operate and the battery is drained. It is recommended you use the standard AC adapter of the laptop PC to turn on and charge the laptop battery.
If you are using a Dell laptop PC that supports charging using USB Type-C, it is recommended to update the BIOS and Video or Graphics card (GPU) driver. To learn how to download and update a device driver, see the Dell knowledge-base article: Drivers and Downloads FAQs
Dell U2422HE monitor orientation supports landscape and portrait mode. This includes any wall-mounted monitors and monitors on a stand. In a multiple monitor setup, Dell U2422HE can be rotated either to 180° (landscape) or 90° (portrait).