The content below assists you in finding information and solutions to issues not covered under your Dell Limited Hardware Warranty. Select a topic from the list to get started.
SupportAssist for enterprise systems (servers, storage, and networking)
Your data is priceless, and that is why you have chosen to store it on a Dell computer. In this Security section, we help you secure your information, and protect your investment using the information in the following articles:
Remove virus, spyware, or other malware.
Secure my wireless network.
Physically secure my Dell computer or monitor.
Browse our Security Center for more information about computer security, digital privacy, and online safety.
Microsoft also provides comprehensive security information about their Safety and Security Center.
For additional help with hardware and software not Dell branded, go to the website of the manufacture of the hardware or software.
Security is awesome…when your password is working. Which type of password are you having trouble with? (For example: Windows Password, Forgotten Password, Dell "My Account" login Password, Administrator Password, or Creating a Windows Password Reset Disk.)
Are you having problems logging into your Microsoft Account with your password? See our article on: Problems with Windows password or Microsoft Account or if the issue is with a newly created account try: Newly created Microsoft account does not allow login. If you receive error messages, then the following Microsoft Support options are available to you: (For example: "Your account has been temporarily blocked," or "Call us overprotective, but we must ensure you can receive a security code.")
If you have lost your Windows Password, we have articles for each Operating System which may help. Select the link that matches the Operating System installed on your computer:You may have a query relating to the Windows 10 upgrade notification in the taskbar. Part of the reservation process is that the Windows 10 App which appears in the taskbar of your Windows 8 or Windows 8.1 computer. You can learn more by visiting http://www.microsoft.com/windows/windows10upgrade, Windows 10 FAQ are located off the main reservation page. It is recommended that you review these to understand the reservation process and requirements. Also Microsoft has also launched the Windows 10 forum in Microsoft Community.
Other general Windows related topics and articles:
For how-to's and troubleshooting information about Wired and Wireless networking, browse to the: Dell Networking and Wireless Support Center
For more information about how to turn the wireless antenna on and off on a Dell Computer, see Dell Knowledge Base article: How to Turn the Wireless Antenna On and Off on a Dell Computer
See the Dell Knowledge Base article Troubleshooting Internet Connectivity Issues on Your Dell Computer for any additional help.
OFFICE 2013
OFFICE 2010 and 2007
When attempting to locate your product key for Office 2010, you must follow these instructions.These article links provide information about Dell Backup and Recovery: Creating Bootable Factory Backup and a Rescue Disk.
SYSTEM RESTORE is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore should be used prior to restoring to factory condition. Select your operating system to continue with the System Restore instructions:
MANUAL REINSTALLATION is the most time-consuming and difficult path to restore your computer to factory condition. You can reinstall the operating system directly from the CD or DVD. (Install the drivers, configure the operating system, install critical and recommended updates, and install your applications.) Time to Complete is 120+ minutes.
For help with replacing of common parts for Dell desktops and laptops see Dell Knowledge Base article: How to replace common parts in your Dell Desktop or Laptop
The Screen is either too bright, too dim, or has a black space on the top of the screen or bottom of the screen. Select the appropriate option for further instructions - Desktop or Laptop.
Blank Screen or No Video
Either there is no display on the monitor or the screen has horizontal or vertical lines going across it. Select the appropriate option for further instructions on possible resolution - Desktop or Laptop.
Adjusting the Screen Resolution, Icon, or Font Size - Too Small or Too Big
These articles provide information about Windows Video Settings by operating system:
Lines, Fuzzy, Color, or Blurry Issues
Try the following steps to resolve these issues:
If your computer cannot perform an operating system shutdown:
In this case, the computer can be safely turned off by using the power button. On the next power-up, your computer may display: "Windows did not shut down successfully." In this case, select "Start windows normally" (you do not have to use "Safe Mode").
Changing the Power Plan in Windows
These articles detail how to change the power plan in Windows, and how to modify various settings for display and sleep or hibernation.
See the following Dell Knowledge Base articles for help and information:
How to Configure RAID on a Dell Desktop PC
How to Troubleshoot a RAID Hard Drive issue on a Dell Desktop PC
Not Applicable
Out of warranty? That is not a problem. Go to the Dell.com/support website and enter your Dell Service Tag and view our offers.