Upgrading Dell Security Management Server Virtual Appears to Stop Responding
Summary: A Dell Security Management Server Virtual upgrade may appear to stop responding during a GRUB update.
Symptoms
Upgrading Dell Security Management Server Virtual may fail due to a migration that appears to stop responding.
Affected Products:
Dell Security Management Server Virtual
Dell Security Management Server Virtual requires end-user input to upgrade to a new version (v2) of Grand Unified Bootloader (GRUB). During the upgrade process, Dell Security Management Server Virtual may appear to stop responding on Setting up grub-pc.
Figure 1: Dell Security Management Server Virtual appearing unresponsive
Cause
Not applicable.
Resolution
To resolve this issue:
Press Enter after the Setting up grub-pc message appears to proceed with the GRUB v2 update and allow the Dell Security Management Server Virtual v10.0 upgrade to continue.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.