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How to Manage the VMware Carbon Black Cloud Endpoint Uninstall Code

Summary: The uninstall code for VMware Carbon Black Cloud Endpoint may be enabled, located, or disabled by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

This article provides steps to enable, locate, and disable the VMware Carbon Black Cloud Endpoint uninstall code.

Affected Products

  • VMware Carbon Black Cloud Endpoint

Affected Operating Systems

  • Windows
  • Mac
  • Linux

Cause

Not applicable.

Resolution

VMware Carbon Black Onboarding Part 4: Uninstall and Troubleshooting

Duration: 03:03
Closed captions: Available in multiple languages

An uninstall code can be used to prevent an end user from removing the Carbon Black Cloud Endpoint sensor from an endpoint. A Carbon Black Cloud administrator can Enable, Locate, or Disable the uninstall code.

Click Enable, Locate, or Disable for more information.

Note: By default, the uninstall code is disabled.

Enable

An uninstall code can be enabled for:

  • A specific Sensor Group
  • The entire Company

Click the preferred method for more information.

To enable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, expand ENFORCE and then click Policies.

Enforce Policies

Note: The layout in the example may differ slightly from your environment.
  1. Click the appropriate policy NAME.

Selecting a policy name

Note: The examples that are used in the screenshot will differ in your environment.
  1. Click the Sensor tab.

Sensor

  1. In the right column, check Require code to uninstall sensor.

Require code to uninstall sensor

  1. Click Save.

Save

Note: Devices associated to the policy (Step 4) receive changes on the next check-in.

To enable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right, select Sensor Options and then click View company codes.

View Company Codes

  1. Select I understand that generating a new code invalidates the previous code and cannot be undone and then click Generate New Code.

Generate New Code

Warning:
  • The company uninstall code can be used to remove any VMware Carbon Black Cloud Endpoint sensor in your environment.
  • Deregistration code and uninstall code are used interchangeably with VMware Carbon Black Cloud.

Locate

An uninstall code is available for:

  • A specific Sensor Group
  • The entire Company

Click the preferred method for more information.

To locate the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. Populate the Device Name and then click Search.

Searching for a device name

  1. Click > to expand the Device Name details.
  2. Document the Uninstall Code. In the example, ZZ6K6FZP is the Uninstall Code.

Uninstall code

Note: The examples that are used in the screenshot will differ in your environment.

To enable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right, select Sensor Options and then click View company codes.

View company codes

  1. Document the Uninstall Code. In the example, 6HNMTAZF is the Uninstall Code.

Uninstall code

Warning:
  • The company uninstall code can be used to remove any VMware Carbon Black Cloud Endpoint sensor in your environment.
  • Deregistration code and uninstall code are used interchangeably with VMware Carbon Black Cloud console.
  • The Uninstall Code that is used in the example will differ in your environment.

Disable

An uninstall code can only be disabled for a specific Sensor Group. A Company uninstall code can only be regenerated.

Click the preferred method for more information.

To disable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, expand ENFORCE and then click Policies.

Enforce Policies

Note: The layout in the example may differ slightly from your environment.
  1. Click the appropriate policy NAME.

Selecting a policy name

Note: The examples that are used in the screenshot will differ in your environment.
  1. Click the Sensor tab.

Sensor

  1. In the right column, check Require code to uninstall sensor.

Require code to uninstall sensor

  1. Click Save.

Save

Note: Devices associated to the policy (Step 4) receive changes on the next check-in.

To regenerate the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right, select Sensor Options and then click View Company codes.

View company codes

  1. Select I understand that generating a new code invalidates the previous code and cannot be undone and then click Generate New Code.

Generate New Code

Warning: Deregistration code and uninstall code are used interchangeably with VMware Carbon Black Cloud console.

To contact support, reference Dell Data Security International Support Phone Numbers.

Go to TechDirect to generate a technical support request online.

For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

VMware Carbon Black
Article Properties
Article Number: 000125905
Article Type: Solution
Last Modified: 10 Jan 2023
Version:  17
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