C7017T Interactive Monitor Troubleshooting
Summary: Steps for troubleshooting the C7017T interactive monitor.
Symptoms
Cause
Not Applicable
Resolution
Table of Contents:
- Touch Compatibility Table (for Wired Touch Functionality)
- Sparkle effect on screen
- Squeaky noise when using the stylus on the screen
- The USB Port does not work
- Touch On-Screen Display (OSD) functionality
- Web Management functionality
- The Remote Control does not work
- What is DisplayNote?
Touch Compatibility Table (for Wired Touch Functionality)
10-point Touch functionality (using USB wired upstream connection) is supported on Windows 7, 8, 8.1, 10.
For Touch functionality (using USB wired upstream connection) support for other OS, see the table below. Do also ensure that the latest drivers and updates are installed on your OS.
| Operating System | Version | Touch Points | Touch Driver |
|---|---|---|---|
| Windows | XP Vista 7 (Ultimate, Professional, Home Premium) 8/8.1 (Non-OEM version) 10 (Home, Professional, Enterprise, Education, Non-OEM only) |
Single Touch Single Touch 10 Points 10 Points 10 Points |
You must download the CVT Touch driver to have 10 points multi-touch. Only single touch available Not Required OEM version only supports single touch. Not required, OEM version only support single touch. |
| Chrome | Version 38 and above | 10 Points | Not Required |
| Mac | Version 10.11 and above | Single Touch | Single Touch needs installation of the Huaxin driver to calibrate, it is suggested you install the 3pp driver directly. Downloading the 3PP touch driver is required for multigesture. |
| Version 10.6 -10.10 | Single Touch | Downloading the 3PP touch driver is required for multigesture. | |
| Version below 10.6 | Not Supported | ||
| Android | Kernel Version 3.0 and above | Single Touch | Not Required |
Sparkle effect on screen
The monitor screen is coated with anti-glare & anti-finger print to provide the user with the best possible screen performance. Due to this coating, the screen may appear to have some sparkle effect. This is normal behavior.
Squeaky noise when using the stylus on the screen
The monitor screen is coated with anti-glare & anti-finger print to provide the user with the best possible screen performance. Due to this coating, sometimes users may experience squeaky noise when using the stylus on the screen. This is normal behavior.
The USB Port does not work
The USB Charging Port on the monitor is only for charging the Dell Wireless Module add-on (for example WR517 Wireless Receiver). This port cannot be used for USB data transfer. The USB Charging Port
Is the uppermost USB Downstream Port (Located just below the HDMI Port. (See item #1 in Figure 1, Below.))
Figure 1. - USB port information about the C7017T display
For USB data transfer purposes, use any of the USB Ports below the USB Charging Port instead. (See Item 2 in Figure 1 above.)
Touch On-Screen Display (OSD) functionality
C7017T OSD (On-Screen Display) menu can be changed by touching the screen.
To use Touch OSD, press any Menu button to activate OSD.
Touch OSD selection on the screen to change settings. (See Figure 2.)
Figure 2. - The On-Screen Display Menu buttons.
Web Management functionality
The Dell Web Management function is OFF by default.
To enable Dell Web Management function, press menu buttons 1 & 3 simultaneously for 3 seconds. (See Figure 2.)
The Remote Control does not work
The remote control IR receiver is located on the Bottom-Left Corner of the monitor.
- Ensure that the batteries are installed correctly.
- The remote IR sensor is located along the bottom left corner of the monitor. When using your remote control, ensure it points to the bottom left corner of the monitor.
- The maximum range of the remote control is 8 meters (26.2 ft), or 5.6 meters (18.4 ft) within an angle deflection of 15 degrees
What is DisplayNote?
DisplayNote is a third-party software that ships with the C7017T. Key Features include: - Whiteboard - Share and Present - Write notes and save.
Each C7017T monitor comes with a 4-user license key for DisplayNote. This license key is printed on an in-box DisplayNote Techsheet. Keep the techsheet for future reference and DO NOT THROW IT AWAY.
