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AW2723DF Monitor Does Not Display Refresh Rate 280 Hz in On-Screen Display (OSD) Menu

Summary: This article talks about enabling the Overclock feature in the Alienware 27 Gaming Monitor AW2723DF to use high refresh rates up to 280 Hz.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

AW2723DF monitor user may notice that it does not display a high refresh rate of 280 Hz when using DisplayPort 1.4 or HDMI 2.0.

Affected Monitor:

  • Alienware 27 Gaming Monitor AW2723DF

Cause

The AW2723DF monitor only supports a 280 Hz refresh rate when using DisplayPort 1.4 with Overclock. The default setting of Overclock is Off.

Supported refresh rates are:

  • 48 Hz to 144 Hz - HDMI 2.0 (Default Setting)
  • 48 Hz to 240 Hz - DisplayPort 1.4 (Default Setting)
  • 48 Hz to 280 Hz - DisplayPort 1.4 with Overclock feature enabled in On-Screen Display (OSD) Menu

Resolution

Use a DisplayPort 1.4 cable and turn on Overclock in the OSD Menu.

Note: Enabling the Overclock feature may cause screen flickering or abnormal display. To reduce such effects, set the feature to Off.
  1. Ensure the DisplayPort cable is connected firmly between monitor and computer.

    Diagram for DisplayPort connectivity from monitor to computer

  2. Use the joystick at the bottom of the monitor to open On-Screen Display.

    Location of Joystick on Alienware 27 Gaming Monitor AW2723DF

  3. Use the joystick to select Menu or OSD Menu icon, then press joystick to open OSD Menu.
  4. Ensure that the Input Source is set to DP.

    Input Source settings in OSD Menu

  5. Go to Game, Set Overclock to 280 Hz.

    Set overclock to 280 Hz

  6. Press the joystick again to confirm.

Affected Products

Alienware 27 Gaming Monitor AW2723DF
Article Properties
Article Number: 000202700
Article Type: Solution
Last Modified: 20 Aug 2024
Version:  3
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