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Dell 24 Video Conferencing Monitor - C2423H Monitor Usage and Troubleshooting Guide

Summary: This article provides information about how to set up and use the Dell C2423H monitor. Learn how to troubleshoot common display or video issues with the Dell C2423H monitor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Dell 24 Video Conferencing Monitor - C2423H

Quick Links

Getting Started with your Dell C2423H Monitor Dell C2423H Monitor Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services Frequently Asked Questions
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The key features of the Dell C2423H monitor are:

  • 60.47 cm (23.80 in.) viewable area (measured diagonally). 1920 x 1080 (16:9) resolution, plus full-screen support for lower resolutions.
  • Built-in speakers (2 x 5 W).
  • Wide viewing angle to allow viewing from a sitting or standing position.
  • Color gamut of sRGB 99%.
  • Digital connectivity with DisplayPort and HDMI.
  • Tilt, swivel, height, and rotate adjustment capabilities.
  • Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier setup with an elegant viewing experience.
  • Removable stand and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
  • Equipped with 1 USB Type-B (USB 3.2 Gen1) upstream port, 2 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream ports, and 2 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream charging ports (BC 1.2).
  • Plug-and-play capability if supported by your system.
  • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
  • Power and OSD buttons lock.
  • Security lock slot.
  • Stand lock.
  • < 0.3 W in Standby Mode.
  • Certified for Windows Hello (Face Authentication) and supports Microsoft Cortana.
  • The monitor uses Low Blue Light panel and is in compliance with TUV Rheinland (Hardware Solution) at factory reset/default setting mode.
  • Decreases the level of hazardous blue light that is emitted from the screen to make viewing more comfortable for your eyes.
  • The monitor adopts Flicker-Free technology, which clears the eye visible flicker, brings a comfortable viewing experience, and prevents users from suffering from eye strain and fatigue.
  • Optimize eye comfort with a flicker-free screen and low blue light feature.
WARNING: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue, digital eye strain, and so on. ComfortView Plus feature is designed to reduce the amount of blue light that is emitted from the monitor to optimize eye comfort. The monitors use the Low Blue Light panel and is in compliance with TUV Rheinland (Hardware Solution) at factory reset/default setting mode (Brightness: 75%, Contrast: 75%, Preset mode: Standard)

This section provides some technical specifications of the Dell C2423H monitor. For more information, see the user manual of the Dell C2423H monitor.

Table 1: Technical specifications of the Dell C2423H monitor.
Ports and connectors
  • 1 x DisplayPort version 1.21 (HDCP 1.4)
  • 1 x HDMI port version 1.4 (HDCP 1.4)
  • 1 x DisplayPort (Out) with MST
  • 1 x USB Type-B (USB 3.2 Gen1) upstream port
  • 2 x SuperSpeed USB 5 Gbps (USB 3.2 Gen1) downstream ports
  • 2 x SuperSpeed USB 5 Gbps (USB 3.2 Gen1) downstream ports with BC1.2 charging capability at 2 A (maximum)
  • 1 x 3.5 mm headphone jack
Built-in devices
  • 1 x USB 3.2 Gen1 upstream port
  • 4 x USB 3.2 Gen1 downstream ports

1 DisplayPort 1.2/MST/DP audio is supported.

For the best viewing experience, assemble the monitor stand, connect and organize the cables, and set up the monitor ergonomically.

Attaching the stand

The standard monitor stand is detached when the monitor is shipped from the factory. To learn how to attach the standard monitor stand, see the user manual of the Dell C2423H monitor.

To learn how to set up any other monitor stand or monitor arm, see the setup guide of the product.

CAUTION: Do not remove the monitor from the packaging box before attaching the stand.

Ergonomics

Where you put your monitor is almost as important as what model you buy.

  • The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes).
  • The top edge of the screen should be set at eye level when you are sitting comfortably. Adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the computer

To connect your Dell C2423H monitor to your computer:

WARNING: Read and follow Safety Precautions When Working with Electronic and Electrical Equipment.
NOTE:
  • Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables.
  • Route the cables through the cable-management slot before connecting them.
  • Do not connect all cables to the computer at the same time.
  • The graphics are used for the purpose of illustration only. Appearance of the computer may vary.
  1. Turn Off your computer and disconnect the power cable.
  2. Connect the DisplayPort or HDMI cable from your monitor to the computer.

Connecting the HDMI cable
Figure 1: Connecting the HDMI cable

NOTE: The default out of factory setting is HDMI 1.4.

Connecting the DisplayPort (DisplayPort to DisplayPort) cable
Figure 2: Connecting the DisplayPort (DisplayPort to DisplayPort) cable

NOTE: The default out of factory setting is DP 1.2. If the monitor fails to show any content after the DisplayPort cable is connected, follow the procedures below to change the settings to DP 1.1:
  1. Press the joystick to open the Menu Launcher.
  2. Toggle the joystick to select Input Source.
  3. Toggle the joystick to select DP.
  4. Press and hold the joystick for approximately 10 seconds, and the DisplayPort configuration message appears.
  5. Toggle the joystick to select Yes and then press the joystick to save the changes.

Changing the settings from DisplayPort 1.2 to DisplayPort 1.1
Figure 3: Changing the settings from DisplayPort 1.2 to DisplayPort 1.1

Repeat the above steps to change the DisplayPort format settings if necessary.

Connecting the Monitor for DP Multi-Stream Transport (MST) Function
Figure 4: Connecting the Monitor for DP Multi-Stream Transport (MST) Function

NOTE:
  • This monitor supports the DP MST feature. To use this feature, your PC Graphics Card must be certified to at least DP 1.2 with MST option.
  • Remove the rubber plug when using DP out connector.
CAUTION: The graphics are used for illustration only. Appearance of the computer may vary.

For additional product-specific information, see the user manual of the Dell C2423H monitor.

NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

Tilt, Swivel

With the stand that is attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

Using Tilt and Swivel on Dell C2423H monitor.
Figure 5: Using Tilt and Swivel on a Dell C2423H monitor.

NOTE:
  • The stand is not installed at the factory when shipped.

Vertical Extension

The stand extends vertically up to 150 mm. The figure below illustrates how to extend the stand vertically.

Vertically extending the Dell C2423H monitor
Figure 6: Vertically extending the Dell C2423H monitor

Rotating the Monitor

Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid pressing on the bottom edge of the monitor.

Rotating the Dell C2423H monitor.
Figure 7: Rotating the Dell C2423H monitor.

Rotating the Dell C2423H monitor clockwise.
Figure 8: Rotating the Dell C2423H monitor clockwise.

Rotating the Dell C2423H monitor counterclockwise.
Figure 9: Rotating the Dell C2423H monitor counterclockwise.

NOTE:
  • To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates.
  • When in the Portrait View Mode, you may experience performance degradation in graphic-intensive applications (3D Gaming and more).

To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following:

  1. Press the joystick button to launch the OSD Menu Launcher.
  2. Move the joystick up, down, left, or right to toggle between the OSD menu options.

To learn more about navigating through the on-screen display (OSD) menu, see the user manual of the Dell U2723QE monitor.

Dell C2423H Power button and OSD Joystick
Figure 10: Dell C2423H Power button and OSD Joystick

Table 2: Buttons on the Dell C2423H monitor.
Button Function Description
Button 1 Power On/Off button (with LED indicator on the front of the monitor). A solid white light indicates that the monitor is On and fully functional. Blinking white light indicates the power save mode.
Joystick Control Controls to make adjustments to the On-Screen Display.
  • Press the joystick to launch the Menu Launcher
  • Move the joystick up, down, left, or right to toggle between options.
  • Press the joystick again to confirm the selection.

Resetting a monitor to factory defaults can help resolve many video or display-related issues. To reset your Dell C2423H monitor to factory default settings:

  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down on the joystick to highlight the Others option in the menu and then press on the joystick to select.
  3. Press up or down to highlight the Factory Reset option in the menu and then press on the joystick to select.
  4. Press the joystick to confirm the reset action.

Factory resetting the Dell C2423H.
Figure 11: Factory resetting the Dell C2423H.

If the Dell monitor has a blank screen, blurry image, flickering, or other screen abnormalities, running a diagnostic test helps determine if the Dell monitor is functioning normally.

If you are experiencing any of the following symptoms, verify that the monitor is working correctly by running a diagnostic test.

  • Your computer does not turn on or shows any sign of power.
  • Your computer does not show any indication of activity, the screen is blank and does not display the Dell logo during start-up.
  • Your computer is stuck at the Dell logo screen or does not respond to any keys during start-up.
  • You cannot see any display on the screen.
  • You can hear the Windows chime but no display is seen.

Self-Test Feature Check

Your Dell C2423H monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by following these steps:

  1. Turn off the computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, disconnect the video cable (VGA, DVI, HDMI, DisplayPort, or USB-C cable) from the back of the computer.
  3. Turn on the monitor. A floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, the dialog box will continuously scroll through the screen.
NOTE: This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
  1. Turn off the monitor and reconnect the video cable.
  2. Turn on the computer and the monitor.

If the monitor screen remains blank after you use the above procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

Built-In Self-Test or Built-In Diagnostics

Your Dell C2423H monitor has an integrated diagnostic tool. It helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

If you notice any screen abnormalities, it is a good practice to isolate the monitor by running the built-in diagnostics (BID).

  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down on the joystick to highlight the Others option in the menu and then press on the joystick to select.
  3. Press up or down to highlight the Self-Diagnostic option in the menu and then press on the joystick to select.
  4. Press the joystick to confirm the self-diagnostic action.

If you do not detect any screen abnormalities in the diagnostics test, the monitor is functioning properly. Check the video card (GPU) and the computer.

If you notice any abnormalities in the diagnostics test, contact Dell Technical Support for repair options.

During the LCD manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about Dell LCD Monitor Pixel Guidelines.

The following table contains information about troubleshooting common display-related issues on your Dell C2423H monitor.

Alternatively, learn How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.

Table 3: Troubleshooting common display issues on Dell C2423H monitor.
Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture.
  • Ensure that the power cable connecting to the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly by using any other electrical equipment.
  • Ensure that the power button is pressed fully.
  • Test with a known-good cable and known-good computer if possible.
  • Ensure that the correct input source is selected in the Input Source menu.
No Video - Power LED On No picture or no brightness.
Poor Focus Picture is fuzzy, blurry, or ghosting.
  • Reseat both ends of the video cable.
  • Try with a known-good video cable.
  • Remove any video extension cables.
  • Change the video resolution to the correct aspect ratio.
  • Reset the monitor to factory settings.
Shaky or Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
Stuck On/Off Pixels LCD screen has a bright spot.
Brightness Problems Picture too dim or too bright.
Geometric Distortion The screen not centered correctly.
Horizontal or Vertical Lines The screen has one or more lines.
Synchronization Problems The screen is scrambled or appears torn.
Safety-Related Issues Visible signs of smoke or sparks.
Intermittent Problems The monitor malfunctions on and off.
Missing Color The picture does not have color.
  • Run the monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period A faint shadow from the static image appears on the screen.
  • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in the Windows Power Options or Mac Energy Saver setting.
  • Alternatively, use a dynamically changing screensaver.
Webcam or Mic does not work
  • USB cable not plugged in or the correct USB source not selected
  • Monitor webcam or mic is not set as the default device
  • Plug in the USB cable (Type-A to Type-B)
  • Select the monitor webcam or mic as the default from the computer side.

The following table contains information about troubleshooting USB issues on your Dell C2423H monitor.

Table 4: Troubleshooting USB issues on Dell C2423H monitor.
Troubleshooting USB Issues
Specific Symptoms What User Experiences Possible Solution
USB interface is not working. USB devices are not working.
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices such as an external hard drive require a higher electric current, connect the device directly to the computer.
SuperSpeed USB 5 Gbps (USB 3.2 Gen1) interface is slow SuperSpeed USB 5 Gbps (USB 3.2 Gen1) peripherals working slowly or not working at all
  • Check that your computer is SuperSpeed USB 5 Gbps (USB 3.2 Gen1)-capable.
  • Some computers have USB 3.2, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Reboot the computer.
Wireless USB devices stop working when a USB 3.2 device is plugged in. Wireless USB devices responding slowly or only working as the distance between itself and its receiver decreases.
  • Increase the distance between the USB 3.2 devices and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB devices.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port.

Additional Information

Frequently Asked Questions

For more information, click to expand a section below.

NOTE: If you do not see the recommended resolution as an option, update the video card (GPU) driver of your Dell computer from https://www.dell.com/support/drivers or the video card (GPU) manufacturer's website. Learn How to Download and Install Dell Drivers.

Using Windows Display Settings

In Windows 11, Windows 10, Windows 8 or Windows 8.1, and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 1920 x 1080.
  4. Click OK.

Using NVIDIA Control Panel

To change the resolution using the NVIDIA Control Panel:

  1. Right-click the desktop and click NVIDIA Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.

The Dell C2423H monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell C2423H monitor allows you to check whether the monitor is functioning properly.

  • Built-In Self-Test - The Dell C2423H monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the built-in diagnostics.

Learn how to run a diagnostic test on the Dell C2423H monitor.

The troubleshooting section of this article provides information about troubleshooting common issues with your Dell C2423H monitor.

This section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues, and so on.

Learn how to access the on-screen display (OSD) menu on the Dell C2423H monitor. For additional product-specific information, see the user manual of the Dell C2423H monitor.

Information about the monitor such as the model number, firmware version, and Service Tag can be accessed using the on-screen display (OSD) menu of the monitor.

Learn how to access the on-screen display (OSD) menu on the Dell C2423H monitor. For additional product-specific information, see the user manual of the Dell C2423H monitor.

The USB-C port on your Dell C2423H supports USB Power Delivery, Data, and DisplayPort video signal. The USB-C port can be used for video and data signals, and supply power (90 W) to a compatible laptop using a single USB-C cable that is provided with the monitor.

NOTE: Dell C2423H can supply power using the USB-C cable only to a compatible laptop that supports Power Delivery (PD) over USB-C. Not all laptops with USB-C support Power Delivery. For more information, see the user manual or contact the laptop manufacturer.
NOTE: USB-C power delivery-compliant port (PD version 2.0) delivers up to 90 W of power. If your laptop requires more than 90 W to operate and the battery is drained, it is recommended you use the standard AC adapter of the laptop to turn on and charge the laptop battery.

If you are using a Dell laptop that supports charging using USB-C, Dell Technologies recommends installing the latest BIOS and video card (GPU) driver. Learn How to Download and Install Dell Drivers.

For information about the supported orientation to set up the Dell C2423H monitor, see the monitor orientation section of this article.

Affected Products

Dell C2423H
Article Properties
Article Number: 000200057
Article Type: How To
Last Modified: 03 Sept 2024
Version:  5
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