Power management cable configuration for Teradici PCoIP Portal and Host Card

Follow the guidelines below for troubleshooting and configuring the power management cable connection for the Teradici PCoIP Portal and Host Card.

Teradici PCoIP power management cable

If your Dell Precision Workstation comes equipped with the optional Teradici PCoIP Portal and Host Card, make sure the power management cable on the Teradici card is connected properly on the system board. The power management cable from the Teradici card must be plugged into the correct Power remote connection on the system board. Reference Figure 1 below for an example of the Precision 5820 Tower system board and the Power remote connector labeled 19 on the system board diagram:

Figure 1: Precision 5820 Tower motherboard diagram

Make sure the power management cable from the Teradici card is not plugged into either the two-pin Clear CMOS or Clear PSWD jumpers (Figure 2:):

Figure 2: Clear CMOS and Clear PSWD jumpers on Precision 5820

Plugging the power management cable into the Clear CMOS jumper will cause the BIOS to reset when sending a remote restart request to the Teradici card. You will then have to reset the time and BIOS settings as shown in the error message below (Figure 3)

Figure 3: SupportAssist error received if BIOS is reset

If the power management cable from the Teradici card is plugged into the Clear PSWD jumper, then the BIOS password will be cleared and a new one will need to be configured.