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How to Use and Troubleshoot Dell Wireless Docking Station WLD15

Summary: Learn how to setup, use and troubleshoot Dell Wireless Docking Station WLD15. Find information about drivers, setting up multiple monitors and troubleshooting steps to resolve common issues. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

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SLN296330_en_US__1I_WLD15_Dell_Wireless_Dock_Product_Shot_TM_V1

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Getting Started with your Dell Wireless Docking Station WLD15 Dell Wireless Docking Station WLD15 Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty & Support Services Frequently asked questions

The Dell Wireless Docking Station WLD15 is a device that links all your electronic devices to your laptop PC with WiGig interface. When you connect the laptop to the docking station, you can gain access to all your peripherals such as mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each one into the laptop.


For help with specifications, setup, connecting an external monitor, troubleshooting common issues, etc. refer to an expanding section below.

PC Connectivity
  • Intel WiGig 1.1, IEEE 802.11ad
Frequency
  • 60 GHz
Video ports
  • 1 x mini-DisplayPort (supports DP 1.2)
  • 1 x HDMI (supports HDMI 1.4)
  • 1 x VGA
Data rate
  • 4.6 Gbps
Audio ports
  • 1 x headphone and microphone combo (front)
  • 1 x speaker out
Network ports
  • 1 x Gigabit Ethernet (RJ-45)
USB ports
  • 2 x USB 3.0 (front) with one PowerShare USB
  • 1 x USB 3.0 (rear)
  • 2 x USB 2.0 (rear)

The docking station is supported on PCs with a WiGig card.

SLN296330_en_US__2icon Note: Before using the docking station, ensure that your notebook or PC has a WiGig module and antenna to enable one-to-one wireless connection.
 
SLN296330_en_US__2icon Note: If the wireless link between the laptop and the Dell Wireless Docking Station becomes weak, move the laptop closer to the Dell Wireless Docking station or rotate the laptop to find a position with a stronger wireless link. For example, if you find that the wireless signal strength is reduced when the laptop lid is closed, you can open the laptop lid to find the best reception.
 
SLN296330_en_US__2icon Note: The wireless connection works best if your laptop lid (logo side) directly faces the front side of the docking station and there is a line-of-sight between the laptop and the docking station

SLN296330_en_US__5I_Wireless_Dock_Front_BD_v1
Figure 1: Front View of Dell Wireless Docking Station WLD15

12 Headset connector
13 USB 3.0 connector with PowerShare
14 USB 3.0 connector
15 Docking status indicator

 


SLN296330_en_US__6I_Wireless_Dock_Back_BD_v1
Figure 3: Back View of Dell Wireless Docking Station WLD15

1 RJ-45 Port
2 USB 2.0 Ports
3 Speaker out
4 DC (Power) in Connector
5 VGA Port
6 HDMI Port
7 mini-Display Port
8 USB 3.0 Port

 


SLN296330_en_US__7I_Wireless_Dock_Top_BD_v1
Figure 4: Top View of Dell Wireless Docking Station WLD15

9 Pairing/Connect/Disconnect/Sleep/Wake up button

 


SLN296330_en_US__8I_Wireless_Dock_Right_Side_BD_v1
Figure 5: Right View of Dell Wireless Docking Station WLD15

10 Reset button
11 Kensington lock

 

Dell Wireless Docking Station WLD15 works with the Wireless Docking software. The software comes pre-installed on your PC that is equipped with Dell 1601 Tri-Band WiGig card. If you need to download and install the driver manually, follow the instructions below.

SLN296330_en_US__2icon Note: For optimal performance, Dell recommends updating the BIOS and Chipset driver on your PC before installing the DisplayLink driver for the docking station.
 
SLN296330_en_US__2icon Note: The wireless connection works best if your laptop lid (logo side) directly faces the front side of the docking station and there is a line-of-sight between the laptop and the docking station
  1. Browse to Dell Drivers & Downloads page
  2. Enter the Service Tag of your PC or click Browse all products
  3. Select your Dell PC from the list
  4. Click Download next to the respective Dell Wireless card driver and save the file to your PC
  5. Browse to the folder where the file was saved and double-click the driver installation file
  6. Follow the screen instructions until the installation is complete
  7. Restart the PC
  8. Connect all the external devices to the docking station
SLN296330_en_US__2icon Note: You will be prompted to install the Qualcomm Atheros Ethernet driver, Display Link, and Fresco Logic USB 3.0 Host controller driver. Select Yes to install these drivers. These drivers are required by the devices attached to the Dell Wireless Docking Station WLD15 to work properly.

For a quick setup of hardware, follow the steps mentioned below:

  1. Connect the AC adapter to the AC adapter connector on the Dell Wireless Docking Station WLD15 and to the electrical outlet
  2. Press the Pairing/Connect/Disconnect button
SLN296330_en_US__2icon Note: If the wireless link between the laptop and the Dell Wireless Docking Station becomes weak, move the laptop closer to the Dell Wireless Docking station or rotate the laptop to find a position with a stronger wireless link. For example, if you find that the wireless signal strength is reduced when the laptop lid is closed, you can open the laptop lid to find the best reception.
 
SLN296330_en_US__2icon Note: The wireless connection works best if your laptop lid (logo side) directly faces the front side of the docking station and there is a line-of-sight between the laptop and the docking station

Power adapter LED

The LED on the power adapter connector illuminates white when power is supplied.

Docking Status Indicator

LED Behavior State
Solid Amber Disconnected
Solid White Connected
Amber/White - alternate blinking between white and amber Error (hardware failure)
Amber - rapid blinking Pairing/Connecting
Blinking white Firmware Upgrade

The Intel Wireless Dock Manager is an easy-to-use software which allows you to connect to the Dell Wireless Docking Station WLD15. The Wireless Dock Manager uses WiGig’s WDE/WSE PAL leveraging the latest technology in transmitting the data wirelessly. Using this software you can enjoy wireless high-speed data, audio, and video transfer between your PC/laptop and the Dell Wireless Docking Station securely. This software supports WPS security pairing.

Once you establish a connection between your PC/laptop and the Dell Wireless Docking Station, all the devices like mouse, keyboard, stereo speakers, display devices, external hard drives, etc. attached to the dock are available to you. You can access them wirelessly using your PC/laptop. The Device Manager on your PC/laptop shows all the devices attached to the Dell Wireless Docking Station as if they are attached to your PC/laptop.

The following sections explain in detail how to configure the Intel Wireless Dock Manager software, connect to the Dell Wireless Docking Station, and use the devices attached to the docking station.

  1. Launch the Intel Wireless Dock Manager
  2. If disabled, please enable WiGig
  3. Click the Wireless Dock Manager icon in your task bar to connect to your Wireless Docking Station
  4. Select the dock you want to connect to
  5. Press the connection button on the Wireless Docking Station to confirm
  6. You are now successfully connected to the Dell Wireless Docking Station WLD15. You can also enable Yes to automatically connect to this docking station on subsequent attempts
  7. If you do not wish to connect automatically on subsequent attempts, you can disable it by sliding the button to No
  8. Click the Dock Management tab to configure the Intel Wireless Dock Manager. You can customize the Dock Access Settings to Individual, Shared, or Public connections. Selecting Individual allows automatic connections. After the initial pairing, every subsequent connection attempt will use pairing content from a stored profile.
    • Selecting Shared will require you to manually select the target docking station from the scan list to connect. After the initial pairing, every subsequent connection attempt will use the pairing content from the stored profile
    • Selecting Public always requires the WPS pairing
SLN296330_en_US__2icon Note: You can connect to only one dock at a given time. Other users cannot see the connected dock while scanning, until you disconnect the dock.
 
SLN296330_en_US__2icon Note: The Dell Wireless Docking Station WLD15 comes with the following pre-configured SSID and password. The same is printed on a label behind the Dell Wireless Docking Station WLD15.
SSID : WLD15_xxxxxx (xxxxxx represents 6 alpha numeric)
Password : 12345678
 
SLN296330_en_US__2icon Note: If the wireless link between the laptop and the Dell Wireless Docking Station becomes weak, move the laptop closer to the Dell Wireless Docking station or rotate the laptop to find a position with a stronger wireless link. For example, if you find that the wireless signal strength is reduced when the laptop lid is closed, you can open the laptop lid to find the best reception.
 
SLN296330_en_US__2icon Note: The wireless connection works best if your laptop lid (logo side) directly faces the front side of the docking station and there is a line-of-sight between the laptop and the docking station

To re-set to the default factory settings, first power off the docking station, press the re-set button for more than 2 seconds, and then power on the docking station.

The Reset button is intended for recovering from undesired situations. It restores default parameters and the factory firmware version. The table below describes the reset button functionality:

Function Action Effect
Parameters recovery Long press (>2 sec) Restores all parameters to factory defaults
SLN296330_en_US__2icon Note: The firmware version is not changed in this process.
Factory version recovery and defaults Press during docking station power-up Restores factory-saved version
SLN296330_en_US__2icon Note: This process will restore the firmware version, restore all default parameters, and delete all previously defined profiles.
 
SLN296330_en_US__2icon Note: The wireless connection works best if your laptop lid (logo side) directly faces the front side of the docking station and there is a line-of-sight between the laptop and the docking station
 
SLN296330_en_US__2icon Note: If the wireless link between the laptop and the Dell Wireless Docking Station becomes weak, move the laptop closer to the Dell Wireless Docking station or rotate the laptop to find a position with a stronger wireless link. For example, if you find that the wireless signal strength is reduced when the laptop lid is closed, you can open the laptop lid to find the best reception.
 
Symptom Possible Solution
No video on the monitors attached to the HDMI, miniDP port, or the VGA port on the wireless docking station
  • Make sure the laptop is connected with the docking station to disconnect and reconnect to the docking station
  • Make sure that the video cable attached to the panel is tightly secured to the video port in the docking station and that the monitor’s display output setting is set to the correct output
  • This may be due to the monitor(s) supporting higher resolutions than the WiGig connection is able to support. In the Intel Graphics Control Panel, under General Settings, ensure that the resolution is set to 1920 x 1200 or 1920 x 1080 at 59 Hz or 60 Hz for both the monitors
  • If only one monitor is shown, while the other is not, go to the Intel Graphics Control Panel, and under Multiple Displays, select the output for the second monitor
  • If three displays are plugged into the docking station, then the docking station will only support a maximum of two external monitors. Please refer to section in this User Guide which describes how to select and activate the desired monitors
  • If your monitor is connected to a docking station, then the video output on your laptop may be disabled. Consult your laptop’s user manual or contact your laptop manufacturer for assistance on enabling this feature
The video on the attached monitor is distorted or flickering
  • Make sure the video cable attached to the panel is tightly secured to the video port in the docking station
  • When the monitor is distorted or flickering, please reset your monitor to restore it to its original settings. You can reset the monitor by pressing the Menu button on the monitor itself, and selecting Restore Factory Settings. Or disconnect the monitor from your docking station and power off and on in order to reset
  •  
The video on the attached monitor is not displaying as an extended monitor
  • Make sure the Intel HD Graphics is installed in the Windows Device Manager
  • Open the Intel HD Graphics Control Panel and go to Multiple Displays control to set the display to the extended mode
The audio connector is not functioning or there is a lag in the audio
  • Ensure the correct playback device is selected in the laptop
  • The most likely cause of audio output problems on the docking station is a bad audio-out connector. First try powering off and then powering on the docking station. If that fails, try to re-plug in the audio cable to the docking station from the external speaker output
  • Make sure the laptop is stationed closer to the docking station to avoid audio lag. Also, please update to the latest audio drivers
The USB ports are not functioning on the docking station
  • Make sure the laptop is connected with the docking station. Try to disconnect and reconnect again with the docking station
  • Check the USB ports. Try plugging the USB device into another port
  • Please check if the plugged device is shown in the Windows Device Manager
The HDCP content is not displayed on the attached monitor
  • Wireless docking station does not support HDCP content
The LAN port is not functioning
  • Make sure the Ethernet cable connections are secured at the firewall and the hub or workstation
  • Make sure the Realtek Gigabit Ethernet controller is installed in the Windows Device Manager
  • Please re-install the Realtek Ethernet Driver or Dell Wireless Docking Software from Dell.com/support
The Wireless Dock Manager is not loading
  • Make sure the Intel Wireless Dock Manager is installed in the laptop or search for Intel Wireless Dock Manager program
  • Device Manager should show Network Adapters:
    • Intel Tri-Band Wireless-AC 17625
  • Device manager should show: Intel Wireless Gigabit 17625 Drivers:
    • Intel Wireless Gigabit 17625 Device Driver
    • Intel Wireless Gigabit 17625 User Mode Driver
  • Re-install the Dell Wireless Docking Software Pack from Dell.com/support
The WiGig connection is not established
  • If docking station is used, other users will not be able to find it or connect to it
  • If dock is not in used by another PC, you can check following items:
    • The docking station LED should display Amber color
    • Bring the PC closer to the docking station and ensure nothing is in between the PC and the docking station
  • The LED color should be white when a WiGig connection is established
  • Dell Wireless Docking Software and driver pack may be outdated, download the latest driver pack from Dell.com/support
Poor docking signal performance
  • Make sure there is a clear line-of-sight between laptop and docking station
  • Bring PC closer to the docking station
  • Make sure there is nothing blocking or is in between docking station and laptop
No docking connection in pre-OS environment
  • Docking station does not support pre-OS environment
Fan noise from docking station in disconnected mode
  • The docking station is constantly "listening" to PCs who may wish to pair with it. The fan within the docking station will turn on occasionally to maintain temperature in the docking station
Dell Display Manager (DDM) monitor application not functioning with wireless docking station
  • DDM application is not supported with current WiGig release solution

Frequently asked questions

Either by password protection or by first user to connect. After the first person connects to it, no other user will be able to see or connect to the wireless dock.

No, these are features that are planned to be available on the next-generation of docking.

Based on testing, multiple docks can be used in the same room with limited performance impact.

Initial setup is through WPS. The dock can be set to be auto-connect or manually connect depending on preference. Typically, a user would auto-connect in their office but manually connect to a shared dock in a conference room.

Automatic Docking should be disabled. First user would have to disconnect using the Intel Wireless Dock Manager, to enable the second user to connect.

It is recommended that the notebook remain in one place, but the benefit of a wireless connection is that you can move around with limited performance impacts.

Dell Wireless Dock is compatible with the Latitude 7000 Series, Latitude 13 7000 Series 2-in-1 & Latitude 5000 Series with an optional installed Intel® Tri-Band Wireless-AC 17265 WiGig + WLAN + BT4.0LE Wireless Card and WiGig antenna available only at the time of purchase.

No, previous dock was based on Wilocity architecture, new docking solution is based on Intel architecture.

The dock can support 2 active external monitors, for more information refer to table below.

Number of video port(s) connected VGA* HDMI mini-DP
Single 2560 x 1600 @ 60Hz Not connected Not connected
Single Not connected 2560 x 1600 @ 60Hz Not connected
Single Not connected Not connected 2560 x 1600 @ 60Hz
Dual Display 1920 x 1200 @ 60Hz 1920 x 1200 @ 60Hz Not connected
Dual Display 1920 x 1200 @ 60Hz Not connected 1920 x 1200 @ 60Hz
Dual Display Not connected 1920 x 1200 @ 60Hz 1920 x 1200 @ 60Hz

Affected Products

Dell Wireless Docking Station WLD15
Article Properties
Article Number: 000125557
Article Type: Solution
Last Modified: 21 Feb 2021
Version:  3
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