Unable to Install Dell Threat Defense for Mac
Summary: An administrator may be unable to install Dell Threat Defense due to the product already being installed on the endpoint.
Symptoms
Note:
- As of May 2022, Dell Threat Defense has reached End of Maintenance. This article is no longer updated by Dell. For more information, reference the Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
Affected Products:
- Dell Threat Defense
Affected Versions:
- v1.0 and Later
Affected Platforms:
- Mac
An administrator may see the message below, when installing Dell Threat Defense:
Figure 1: (English Only) Notice that Dell threat Defense is already installed
This message may appear because:
- Incompatible Dell Threat Defense was installed previously.
- The same Dell Threat Defense version was already installed.
Note: For information about how to location version, reference How to Identify the Version of Dell Threat Defense.
Cause
Not Applicable
Resolution
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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