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How to Use and Troubleshoot the Dell SuperSpeed USB Docking Station D3000

Summary: Learn how to setup, use, and troubleshoot Dell SuperSpeed USB Dock D3000. Find information about drivers, setting up multiple monitors and steps to resolve common issues.

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Instructions

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Quick Links

Getting Started with your Dell SuperSpeed USB Dock D3000 Dell SuperSpeed USB Dock D3000 Setup, Specifications and Service Manual Dell Drivers & Downloads

Dell SuperSpeed USB Dock D3000 links all your electronic devices to your laptop using a single cable that supports USB 3.0. When you connect a supported laptop to the dock, you can gain access to all your peripherals without having to plug each peripheral into the laptop. For example: Peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitor

Dell SuperSpeed USB Dock D3000 works with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, Ethernet, and other USB peripherals to be connected to PCs through USB.

For help with specifications, setup, connecting an external monitor, troubleshooting common issues, and so on see an expanding section below.

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Computer Connectivity
  • USB 3.0 Type-A
Video ports
  • 1 x HDMI
  • 1 x DVI-I port (DVI-24+5-pin female)
Audio ports
  • 1 x audio line-out (right side)
  • 1 x microphone (right side)
Network ports
  • 1 x Gigabit Ethernet (RJ45)
USB ports
  • 3 x USB 2.0 (front)
  • 1 x USB 2.0 (left)
  • 1 x USB 3.0 with BC 1.1 (right)
  • 1 x USB 3.0 with BC 1.1 (rear)

Connectivity
  • USB 3.0
Operating system
  • Windows 8 or 8.1 and 7

Rear view of Dell SuperSpeed USB 3.0 docking station
Figure 1: Rear view of Dell SuperSpeed USB 3.0 docking station

1 USB 3.0 Connector 2 AC Adapter Connector
3 USB Upstream Connector 4 DVI-I Connector
5 HDMI Connector 6 Ethernet Network Connector
7 USB 2.0 Connector x3    

 

Left view of Dell SuperSpeed USB 3.0 docking station
Figure 2: Left view of Dell SuperSpeed USB 3.0 docking station

1 Kensington Lock Slot 2 USB 2.0 Connector

 

Right view of Dell SuperSpeed USB 3.0 docking station
Figure 3: Right view of Dell SuperSpeed USB 3.0 docking station

1 USB 3.0 Connector 2 Audio Out/Headphone Connector
3 Audio in/Microphone Connector    

 

Dell SuperSpeed USB Dock D3000 works with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, Ethernet, and other USB peripherals to be connected to PCs through USB.

NOTE: For optimal performance, Dell Technologies recommends updating the BIOS and Chipset driver on your computer before installing the DisplayLink driver for the docking station.
  1. Download and install the latest DisplayLink driver from the Dell Drivers & Downloads page
  2. Follow the screen instructions until the installation is complete
  3. Restart the computer
  4. Connect all the external devices to the docking station
  5. Connect the docking station to your computer
The latest DisplayLink driver for supported operating systems can also be found at: displaylink.com/downloads External_Link_BD_v1

Microsoft Windows operating system includes the VGA graphics drivers only. It is recommended for optimum graphics performance that Dell graphics drivers applicable for your computer be installed from the Dell Drivers & Downloads website. It can be found under the "Video" category.

Connect the monitor to the docking station using the HDMI/DisplayPort cable provided with the monitor. Dell SuperSpeed USB Dock D3000 supports up to three monitors when connected to your computer using the USB 3.0 cable. See the Display Resolution Table below for more details about the supported resolution when connecting multiple monitors to the docking station.

To learn more about setting up and troubleshooting issues with multiple monitor setup, see these Dell knowledge-base articles: How to Setup Multiple Monitors or How to Troubleshoot Multiple Monitor Issues

Display resolution

Dell SuperSpeed USB Dock D3000 supports a maximum resolution of 2048 x 1152. The docking station supports up to two displays connected using DVI or HDMI and supports the following full HD resolutions:

  • 2048 x 1152
  • 1680 x 1050
  • 1600 x 1200
  • 1920 x 1080

 

Symptom Possible Solution
There is no video on the monitor attached to the dock
  • Check the video connection cables
  • Unplug from the power, wait 10 seconds, and then reconnect
The video on the attached monitor is distorted or corrupted
  • Check video connection cables
  • Check the video resolution under Control Panel\All. Control Panel Items\Display\Screen Resolution
The video on the attached monitor is not displaying in extended mode Change the settings by either:
  • Configuring under Control Panel\All Control Panel Items\Display\Screen Resolution
  • Switch the display mode by pressing Windows Key + P
The audio jacks are not functioning
  • Check the settings under Control Panel\All Control Panel Items\Sound to ensure that the USB Audio device is available and set to default. Right-click to show all available options
USB ports are not functioning on the docking station
  • Unplug from the power, wait 10 seconds, and then reconnect. Update to the latest USB 3.0 host controller driver
External USB 3.0 Media Card Reader is not detected
  • Unplug from the power, wait 10 seconds, and then reconnect. Update to the latest USB 3.0 host controller driver
High-Bandwidth Digital Content Protection (HDCP) content is not able to display on the attached monitor
  • HDCP content support is not available
Displaylink Driver not able to install Get the latest driver by:
  • Downloading the latest driver from displaylink.com/downloads This hyperlink is taking you to a website outside of Dell Technologies.
  • Connect to Windows Update with Docking station (by using Wi-Fi or Ethernet port of the laptop)
Laptop failed to boot with dock connected
  • Remove all USB devices connected to the dock; some unqualified boot devices may cause the boot screen to lock up
No CD drive and no Internet access for getting the driver
  • Get an external CD drive to load the driver from CD
  • Download the driver from an Internet connected computer and copy the driver over USB flash drive, and run the setup
First-time Internet access causing error message
  • Get an external CD drive to load the driver from CD
  • Download the driver from an Internet connected computer and copy the driver over USB flash drive, and run the setup
Issue with power adapter
  • Ensure that the Dell provided power cable is used to connect the power adapter
  • Reset the power cable on the adapter
  • Try a different wall socket
  • Ensure that the power adapter has a power light
Audio issues when a speaker is connected to the docking station
  • Ensure that the HDMI or audio cable is connected firmly
  • Ensure that the computer audio is not muted
  • Ensure that the external speakers are powered on and all cables are connected firmly
  • Ensure that the Dell USB Audio is selected as the playback device in the sound properties
Unable to access the Internet when the Ethernet cable is connected to the docking station
  • Ensure that the Dell provided USB cable is used to connect the Dell SuperSpeed USB Dock D3000 to the Computer
  • Ensure that the Ethernet Cable (RJ45) is firmly connected to the Dell SuperSpeed USB Dock D3000
  • Ensure that Dell Gigabit Ethernet is listed and enabled under Network Connections
USB devices are not working when connected to the docking station
  • Ensure that the Dell provided USB cable is used to connect the Dell SuperSpeed USB Dock D3000 to the Computer
  • Ensure that the computer supports either USB 3.0 or USB 2.0
  • If the computer cannot detect a USB device, power Off and On the docking station or plug Out and back in the USB cable

Affected Products

Latitude, Dell SuperSpeed USB 3.0 Docking Station

Products

Mobile Workstations