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Data Domain: How to gather TSR logs on PowerProtect DD3300, DD6900, DD9400, DD9900, and DP4400

Summary: This article explains the steps to generate a TSR log (also known as SupportAssist) bundle on PowerProtect Data Domain or DP4400 systems utilizing iDRAC9 on the PowerEdge 14G platform. These logs are used by Support to troubleshoot and analyze a variety of system related issues. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

Applies to:

  • All Data Protection Appliances utilizing the Dell PowerEdge Platform:
    • PowerProtect DD3300
    • DD6900
    • DD9400
    • DD9900
    • DP4400
  • Dell PowerEdge Gen 13 and Gen 14 servers.


Purpose:
This article details the basic steps to generate a TSR log bundle (also known as SupportAssist) for PowerProtect systems based on Dell PowerEdge 14G servers.

The Technical Support Report (TSR) is a collection of logs for the Dell Server platform gathered from the iDRAC interface (To Configure iDRAC, see Installation Guide for relevant product on dell.com/support).

These logs are used by Support to troubleshoot a variety of issues.

Procedure:

  1. Log in to iDRAC (Internet Browser connected to iDRAC IP display login screen of iDRAC UI).
  2. Navigate to the Maintenance tab.
  3. Select Support Assist tab.
  4. Select Start a Collection button.
  5. Select All logs to be included in the bundle, then click Collect to start the log generation.             kA5f10000004LqnCAE_1_0
  1. Once the log collection is completed, select OK to start the download to your workstation.          kA5f10000004LqnCAE_1_1kA5f10000004LqnCAE_1_2
      
  1. Upload to Dell Support with your preferred method. 
  • Attach to Service Request. 
Or
  • Request FTP directory from Support.

Additional Information

How to Read the TSR Log:
  1. Unzip the TSR file.
  2. Browse to the 'tsr' folder contained within. 
  3. Open the 'viewer.html' file using a Web Browser (such as Chrome)
  4. Use the menus to browse to relevant or required content.

Example of 'viewer.html' page: 

kA5f10000004LqnCAE_3_0


Related References:  
This video shows how to collect and view the TSR:

Videos

Affected Products

PowerProtect Data Protection Appliance, Data Domain

Products

Data Domain, PowerProtect DP4400, DD6900 Appliance, DD9400 Appliance, DD9900 Appliance, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000021925
Article Type: How To
Last Modified: 20 Jan 2022
Version:  7
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