SupportAssist OS Recovery Tools Fail to Install Using SupportAssist
Summary: Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
SupportAssist OS Recovery Tools fail to install.
Cause
Not applicable
Resolution
SupportAssist OS Recovery Tool
While using SupportAssist, the SupportAssist OS Recovery Tools may fail to install on your computer.
Note: This issue has been resolved in SupportAssist version 3.8 and newer. Download the latest version of SupportAssist.
The following steps can be used as a resolution to this issue.
- Download the latest version of SupportAssist.
- Reboot your computer.
- Open the Dell SupportAssist for Home PCs application.
- Click Start now on the SupportAssist User Interface (UI).
- SupportAssist runs through six scans to optimize your computer. Once these scans finish running, click Update under the Get drivers & downloads tile.
- Choose SupportAssist OS Recovery Tools from the recommended list, and then click the Install button.
- It now installs successfully.
If you have further questions about this article, contact Dell Technical Support.
Additional Information
Access the Dell SupportAssist OS Recovery Documentation for more information.
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
- Using BIOSConnect to Recover SupportAssist OS Recovery Partition
- Restore your Computer Using SupportAssist OS Recovery
- How to Identify the Dell SupportAssist OS Recovery Version
- Dell SupportAssist for PCs and Tablets: Frequently Asked Questions (FAQ)
- SupportAssist for PCs and Tablets Clean Uninstall and Reinstall
Affected Products
SupportAssist for Home PCs, SupportAssist OS RecoveryArticle Properties
Article Number: 000126395
Article Type: Solution
Last Modified: 23 July 2024
Version: 11
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