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WD19 Dock Error Message When Updating Firmware While Connected to UP2720Q Monitor

Summary: This article provides information about an error message showing during the WD19 series docks firmware update when connected to the Dell UP2720Q monitor.

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Symptoms

 

Dell Dock Station WD19, WD19S, WD19TB, WD19TBS, WD19DC, WD19DCS connected to the Dell UP2720Q Monitor shows an error message “Too many WD19s are attached” during a dock firmware update. The update fails.

 

WD19_Firmware_Update

(Figure 1: Dell Firmware Update Utility)


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Cause

 

The Dell UP2720Q Monitor and Salomon USB Hub have the same VID/PID.


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Resolution

 

Disconnect the Dell UP2720Q Monitor to update WD19 Dock Firmware.


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Affected Products

Dell UP2720Q, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS