Zu den Hauptinhalten
Abmelden

Willkommen bei Dell

Mein Konto
  • Bestellungen schnell und einfach aufgeben
  • Bestellungen anzeigen und den Versandstatus verfolgen
  • Profitieren Sie von exklusiven Prämien und Rabatten für Mitglieder
  • Erstellen Sie eine Liste Ihrer Produkte, auf die Sie jederzeit zugreifen können.
Anmelden Konto erstellen Premier-Anmeldung Anmeldung beim Partnerprogramm
Kontakt

Ihr Warenkorb bei Dell.com

Adobe Product Code Has Already Been Redeemed

Zusammenfassung: This article discusses how to troubleshoot Adobe error message "This code has already been redeemed."

Dieser Artikel gilt für   Dieser Artikel gilt nicht für 
Sehen Sie sich die Ressourcen an für

Symptome

Affected Products:

Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements

An error This code has already been redeemed is generated if a redemption code was previously used.

Enter This code has already been redeemed
Figure 1: (English Only) This code has already been redeemed message

Note: The redemption code was removed from the above screenshot.

Dell sells two type of licenses for Adobe:

  • Perpetual (one time)
  • Cloud (subscription)

Customers who purchase a perpetual Adobe license are delivered a redemption code through:

  • Dell Digital Delivery if purchased with Dell hardware
  • Dell Digital Locker if purchased without Dell hardware

The redemption code can be redeemed to download one copy of the product and an associated serial number.

Caution: Once a redemption code is redeemed, the code is no longer valid.

Ursache

The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html External Link.

Failure to deactivate the product results in the above error.

Lösung

Dell technical support is unable to resolve this error directly. To resolve the error, you must contact Adobe directly https://helpx.adobe.com/contact.html External Link and provide:

  • Adobe ID
  • Redemption Code
  • Error message
Note:

Weitere Informationen

   

Betroffene Produkte

Business and Office