Artikelnummer: 000124942
Power Bank Adapter production from January 4, 2017, through to March 15, 2017 may have incomplete end cap welds. This can allow the end cap to separate in normal use. If the end cap comes off, you could reach into the housing and touch internal components. If the adapter is connected to power, then a shock could result.
There have been no (zero) reported safety incidents resulting from this issue.
Dell is offering a voluntary replacement of affected adapters.
(Fig.1 and 2 - Labeled parts identification [English Only])
The Field Quality Management (FQM) Execution team in coordination with the Technology Service Management (TSM) teams are proactively reaching out to affected customers. To offer this solution through a proactive field replacement campaign.
Several methods of outreach may be employed at any point throughout the life of this program:
You can check the product bulletin website, www.dellproduct.com, to determine your eligibility for a replacement.
You will need the PPID from the Adapter.
Submit escalations or requests for further assistance to the following email address that is appropriate for your region:
21 Juli 2021
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