PowerStore: PowerStore system(s) not present after logging into the online CloudIQ portal
Zusammenfassung: This article provides some checks to verify that the PowerStore is configured properly to send data to CloudIQ.
Symptome
The CloudIQ portal (cloudiq.dell.com) may not display the PowerStore appliances in the existing inventory.
If the PowerStore is the first CloudIQ supported appliance in the inventory, the CloudIQ portal may display this message: No CloudIQ Compatible Systems Detected
If the PowerStore is the first CloudIQ supported appliance in the inventory, the CloudIQ portal may display this message: No CloudIQ Compatible Systems Detected
Ursache
The problem may be caused by many different issues ranging from appliance setup to user access.
The PowerStore CloudIQ configuration is documented in KB PowerStore: How to configure CloudIQ for PowerStore
The PowerStore CloudIQ configuration is documented in KB PowerStore: How to configure CloudIQ for PowerStore
Lösung
- Make sure all the requirements are in place and the registration was done, see PowerStore: How to configure CloudIQ for PowerStore
- Confirm that the PowerStore appliance has SupportAssist enabled and Connect to CloudIQ is selected in the GUI:
Settings > Support > Support Assist
Or via CLI:
[SVC:root@xxxxx-B user]$ svc_remote_support list Cluster Configuration: type SRS_Gateway_Tier3 connectivity_qos Good last_update 2020-08-13 16:51:53+0 is_cloudiq_enabled True
- Confirm that your username has completed the CloudIQ registration by logging into cloudiq.dell.com
- If you are unable to see the PowerStore in CloudIQ, engage Dell EMC support and reference this KB article.