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How to Cancel or Renew Your McAfee Subscription Purchased at Dell

Oversigt: Learn how to cancel your McAfee subscription, including auto-renewal, or renew it through Dell. Manage your Dell McAfee subscription with ease.

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Instruktioner

Affected Products:

  • McAfee LiveSafe
  • McAfee Safe Connect
  • McAfee Small Business Security
  • McAfee Antivirus
  • McAfee Internet Security
  • McAfee Total Protection

McAfee products that are purchased from Dell can be selected to have a Standard or Auto-Renewal subscription.

Note: Auto-renewal is only available for McAfee LiveSafe purchased with a Dell computer.

Click the appropriate subscription type for more information.

Standard

Reference Cancel Subscription or Renew Subscription for specific information.

Cancel Subscription

To cancel your McAfee subscription:
  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. Sign in with your McAfee account.
    McAfee Sign in
    Note: For issues accessing your McAfee account:
    • Validate the email that is used to is tied to a McAfee subscription.
    • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  3. In the upper right corner, select Account and then click Auto-Renewal Settings.
    Auto-Renewal Settings
  4. Turn-Off Auto-renewal subscription
    Auto-Renewal Membership
    Note: The example figure demonstrates Auto-Renewal set to off.

Renew Subscription

To renew your McAfee subscription:
  1. Go to https://www.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies.
  2. Sign in with your McAfee account.
    McAfee Sign In
    Note: For issues accessing your McAfee account:
    • Validate the email that is used to is tied to a McAfee subscription.
    • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ This hyperlink is taking you to a website outside of Dell Technologies..
  3. In the upper right corner, select Account and then click Auto-Renewal Settings.
    Auto-Renewal Settings
  4. Optionally Turn-On Auto-renewal subscription
    Auto-Renewal Membership
    Note: Your McAfee subscription must be manually renewed if Auto-Renew is set to Off.
  5. In the upper right corner, select Account and then click Subscriptions.
    Subscriptions
  6. Under Subscriptions, click Renew on the desired McAfee Product.
    Renew

Auto-Renewal

Auto-renewal notices are sent through email within 60 days from the expiration date to the email associated to the product.

To cancel or modify your auto-renewal subscription:

  1. Go to https://www.dell.com/support/software/.
  2. Click Sign In.
    Sign In
  3. Sign in with the account that is associated to the auto-renewal subscription.
    Sign in
  4. Under the Products tab, click the appropriate Product name.
    Products
    Note:
    • Entitlement Id has been omitted from the above screenshot.
    • Subscriptions no longer renewable by Dell must be managed directly through McAfee. Reference the Standard tab of this article for more information.
    • If the McAfee product is missing from your Dell Digital Locker account, click your appropriate order number at https://www.dell.com/support/order-status/ and then click Contact Customer Support.
  5. Under Type, click Manage my subscription.
    Subscriptions Details
  6. Turn off automatic renewal and then click Save.
    Turn off automatic renewal
Artikelegenskaber
Artikelnummer: 000196960
Artikeltype: How To
Senest ændret: 06 sep. 2024
Version:  8
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